Gretchen M.

If i could travel back in time one experience I could do without is my decision to use bravofly. What started with a cheap 2 hour flight from Cambodia to Hong Kong has now cast a dark shadow over our entire holiday. Our simple request was that we change our flight to a few days later. All seemed to be going to plan, we received an email showing us the new flight itinerary and the cost (only $60) and that all we needed to do was call the number provided and all changes would be made. Upon making this call our first red flag was that the operator told us that had we called within 30 minutes of receiving the email we could have made the changes, but now we needed to wait for someone else to call us. We waited and waited but no call. We woke the next day with a missed call and a voicemail from 2am in the morning and also an email informing us that because we did not answer all requests and changes had been terminated. We started the process all over again and i will not bore you with the same details but this continued everyday for a week. Middle of the night phone calls and terminated requests. Even after emphasising our time zone. It has now been so long that the cost to change the flight is now 7 times the amount of original flight cost (even the operator was confused by the outrageous cost), there is no refund on cancellation and to buy a new flight would cost us a small fortune as it is so close to the flying time. No one we have spoken to has any clue as to how to help us and some have on occasions simply hung up, which leaves me mind boggled as to what the point of their job actually is if they are unable to handle something as simple as a flight change. All in all there are no words to describe how utterly frustrating and confusing this whole bravofly company is. Highly recommend paying more for a flight else where, it doesn't get much worse than this.