Prasad K.’s Reviews of Bravofly UK & more

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“My booking id is 299427305 and would like to reschedule...”

11/10/14

My booking id is ******* and would like to reschedule my trip. When i called at 9 AM Copenhagen time they responded to me around 12PM and asking to Fare adjustment: 93.06 EUR extra. I am really not sure why they chosen a flight which has more fare on that day. After that called around 12:30PM and provided the flight details which has less than my price but no response until 5:10PM. No one picking the call in Copenhagen and also no response to my email from last 5 hours. I really not sure why/what takes more than 5 hours to send the quotation. I personal feel before they respond my flight tickets gets changed. Next day got a call from executive to reschedule my flight with out collecting the fare adjustment charge. I feel better that their escalation process was quite good and things happens quickly after few follow up's.

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Sofia B. – Bravofly UK Rep Over a year old

Dear Prasad K,

We are sorry to read that you are unhappy with the way in which your flight change request was managed but we would like to assure you that customer service is of the utmost importance to us. We aim to manage all our client's requests as quickly and efficiently as possible.

As far as we can see the initial change quote included both a penalty (obligatory and enforced by the airline) as well as a fare adjustment. I will check as to why the flights you proposed weren't available or offered.

As far as I can see we have been able to confirm a change of flights now that suit your needs.

We will be in touch once we've checked how your original change request was handled.

All the best, Sofia