Borderfree

Do NOT order from Borderfree(BorderFee). The company has screwed over pretty much everyone in the international community here in Norway. I had a $26 package shipped to me from Target when Borderfree was running its free international shipping campaign. It took 4 weeks to get here, and when it arrived, beat up, I received a bill from DHL for $150 in tolls. We have a cap on tolls here, and I was well under. I talked to DHL who were willing to take away the toll if BorderFree would confirm that my items (they had my itemised bill of sale) were under $30. Border free would not, and they would not contact Target about it either. They basically just wiped their hands of the issue. Now I am stuck paying $176 dollars total for $26 worth of goods. DO NOT TRUST BORDERFREE. There are many other great ways to shop internationally, and companies who will have your back for choosing to do business with them.

I had ordered a dress from Dillards website located in USA to ship in Tasmania-Australia and had paid AUD$50 Express Delivery, 7-12 business days. Arrived way later than that...
I had contacted the customer service who wouldn't believe me because their tracking system showed a delivery attempt failed (during the right time frame) in a location in Australia different from the actual destination address. I had to tell them to use a bit of good sense and their brain to make them understand, I had to re explain my case about 4time to 4 different people to every email during 2 weeks...
No refund possible. That's what it is.
Eventually they understood they screwed up and that their tracking services is not very good, although there are not answering any emails anymore now...
Definitely not worth it for $55...

This company is horrible, y'all stay away from them. I ordered something from macy's I paid for shipping and everything. I paid $274.94 for the items and they made me pay $194.53 for the shipping it was $469.47 in total. They charged me again for shipping while I already paid wtf I called to cancel everything and they were like that wasn't the actual price for the shipping. This company better gives me my $300 something they stole from me otherwise I'll report them cuz I am not losing my $#*!ing money.

After a month of consistent emails and notified delays without promising an exact date, I finally received the Dakine Gemini 28L from eBags thru Borderfree (FREE SHIPPING). The item is in excellent condition. Very satisfied. I'd say I will take another risk if they will offer another free shipping option. I live in the Philippines and it's very expensive to ship from the States, so 1 month waiting time is still acceptable.

Ordered a wedding dress online that was never shipped (despite many interactions with customer service who insisted it would arrive on time) ended up having to buy off the rack 2 weeks before my wedding with no time for alterations. Swore I'd NEVER use Borderfree again. Recently placed an order online with Target. Ordered 6 items (all in stock) paid all duties and taxes up front and paid extra for 3-5 day shipping. I didn't realize they use Borderfree to ship; should have cancelled right away, but decided to give them a second chance. So far 2 separate orders have shipped with 5/6 items (still no word on 6th), nothing has been delivered, and we're at day 15. Delivery date is in a week. No discount offered for not honouring the 3-5 day shipping that was paid for. 2 separate charges on credit card for 2 shipments which has added $20 to the original price and still one item hasn't been accounted for. I will NEVER shop with a company who ships with Borderfree again. These companies need to take more responsibility for what the third party shipper is doing. Unreal. Complete nightmare.

I am so disappointed by service and cannot believe company's like OFFsaks would use this service. They have lost me as a customer