Courtney F.

Ordered a wedding dress online that was never shipped (despite many interactions with customer service who insisted it would arrive on time) ended up having to buy off the rack 2 weeks before my wedding with no time for alterations. Swore I'd NEVER use Borderfree again. Recently placed an order online with Target. Ordered 6 items (all in stock) paid all duties and taxes up front and paid extra for 3-5 day shipping. I didn't realize they use Borderfree to ship; should have cancelled right away, but decided to give them a second chance. So far 2 separate orders have shipped with 5/6 items (still no word on 6th), nothing has been delivered, and we're at day 15. Delivery date is in a week. No discount offered for not honouring the 3-5 day shipping that was paid for. 2 separate charges on credit card for 2 shipments which has added $20 to the original price and still one item hasn't been accounted for. I will NEVER shop with a company who ships with Borderfree again. These companies need to take more responsibility for what the third party shipper is doing. Unreal. Complete nightmare.