BorderfreeReviews 297

Why on earth is a company like Asda still using this dreadful service. Not only are they slow, lack customer service and have almost non-existent returns, but they fraudulently charge tax for another EU country in addition to the UK VAT you have already paid, therefore making additional profit.
This fraud really needs to be looked into, as it is an illegal scam.

Sorry I cannot leave zero stars!

George at Asda used to offer a brilliant service, why they have outsourced to these criminals... words fail me

I had never purchased anything through Borderfree previously. I spent $200 on an order from American Apparel (which included duty and shipping costs) who uses Borderfree for international shipping. I live in southwestern Ontario in Canada. THEY CHARGED ME AN EXCESS $170 for shipping, a charge that I WAS NOT notified would be placed in the first place! So pissed! Absolutely $#*! customer service and a total disregard for customer satisfaction. They took 8 days to ship my order after processing it and on that 8th day was when they wrongly charged me the $170. Currently disputing it as I deserve my money back! DO NOT USE BORDERFREE, THEY HAVE HIDDEN FEES OR ARE JUST IDIOTS.

Even a 1 star is too much. I am still in a state of shock at the appalling customer service from Borderfree. As an agent for merchants they need to review their business model or businesses will go under. I placed a large order, received a confirmation from Paypal and no confirmation from Borderfree. Following a week of chasing them by myself and the merchant (their customer!), there was no response from Borderfree. I will NEVER order anything from a business who uses Borderfree and recommend you are aware of who is shipping your orders because their complete lack of respect for customer service in 2019 is astounding.

Made an order at champion.com which deliver through Borderfree. First 10 days I haven't received any notification about the order although the arrival estimation was about 2,5 weeks. Then I contacted their support who have told me I'll receive a notification with tracking number soon. After I contacted champion support the next day they figured out my order was lost in transit. I asked to release the amount of money which was freezed by Borderfree and they said it would take 3-5 days. Needless to say, the money were released in almost 20 days only because my bank could no longer keep them freezed. Never use this $#*!ty service.

Worst experience ever! Bought a pair of pants from pRana, apparently Borderfree handles international shipping for them. Had to return them as they did not even come close in size to what I ordered. The return process took many weeks before the pants were delivered to pRana. Two months later still no refund. According to the web sites, Borderfree says pRana is responsible for my refund, while pRana says Borderfree is. Repeated emails to pRana are ignored. Since I live within the EU, US laws don't protect me and EU laws don't apply. This to me isn't any different than outright theft!

I ordered clothing from Australia. In the past DHL has delivered my products from this particular company and has shipped them direct from Australia to the US. I received those items within 4 or 5 days. Amazingly fast. I used Borderfree this time. My items have gone all around the world for some reason - to Singapore and now Dubai. Seventeen (17) days have passed since I placed my order and my order is still in Dubai. Ridiculously slow. I will never willingly use this service again. Never.

I was very scared of using this service when I read all these negative reviews but I wanted the item I bought so much I tried anyway. My experience was super positive! I honestly paid a crazy amount of import duties (from USA to Italy of a luxury item) but it had nothing to do with Borderfree; the shipping cost per se was average price for such a long shipping; every step of the shipping was tracked in detail and the parcel arrived even earlier than what was stold me at check-out! Maybe I was among the few lucky ones, but from my experience I would definitely use this service again.

Simply put, Borderfree has a very wonky and terrible payment system. I've used it in the past for intl.target.com shipments, and have had minor issues. Today, a major issue, in that their system wouldn't allow for the purchase to go through at all, citing "There was a problem processing your payment information. Please try again." I attempted this 6 times, and each time a record shows at my financial institution that a withdrawal is pending.

I think that if there is no problems with your order, then it's not a bad service, but if you ever get a problem, they will not help you solve it at all. DO NOT ORDER IF YOU USE A DEBIT CARD. I ordered, but then part of my order was cancelled, changing the amount. I now cannot use the money on my debit card because they won't cancel the pending notification, no matter how many times I send e-mails to their company.

Using Borderfree is a huge gamble. Just know that if something goes wrong, they don't help at all.

I ordered two dresses. Never received a confirmation of purchase, but Borderfree debited the money for the purchase from my Paypal account. After two weeks and I had already sent an complaint to Paypal and Borderfree I received two packages. I asked for a return as I no longer needed the clothes. I received a reply that I would receive more information about my return in a separate email within a few days. However, I did not receive a reply for about two weeks. After further complaints I received the return details. I returned all items in early December and received a partial refund on 25th December on my Paypal account - no reason was given why they only refunded the money for one dress. Just for your information, I bought the clothes on November 2nd and the problems keep going on. I have sent several complaints since 1st of January, however Borderfree did not answer so far. From my experience so far, I assume that they will potentially answer after two to three weeks.
Update: Now Borderfree responded that they cannot refund the money, as (i) I have opened a dispute at Paypal (which is already closed since the 25th of december and which Borderfree denies) and (ii) that they did not receive any return. The reasoning is false and does not even make sense!

Update: Borderfree confirmed the return on the the 18th of January but refuses to refund my money! They don't even respond to my emails anymore.