I was very scared of using this service when I read all these negative reviews but I wanted the item I bought so much I tried anyway. My experience was super positive! I honestly paid a crazy amount of import duties (from USA to Italy of a luxury item) but it had nothing to do with Borderfree; the shipping cost per se was average price for such a long shipping; every step of the shipping was tracked in detail and the parcel arrived even earlier than what was stold me at check-out! Maybe I was among the few lucky ones, but from my experience I would definitely use this service again.