nat j.

I ordered two dresses. Never received a confirmation of purchase, but Borderfree debited the money for the purchase from my Paypal account. After two weeks and I had already sent an complaint to Paypal and Borderfree I received two packages. I asked for a return as I no longer needed the clothes. I received a reply that I would receive more information about my return in a separate email within a few days. However, I did not receive a reply for about two weeks. After further complaints I received the return details. I returned all items in early December and received a partial refund on 25th December on my Paypal account - no reason was given why they only refunded the money for one dress. Just for your information, I bought the clothes on November 2nd and the problems keep going on. I have sent several complaints since 1st of January, however Borderfree did not answer so far. From my experience so far, I assume that they will potentially answer after two to three weeks.
Update: Now Borderfree responded that they cannot refund the money, as (i) I have opened a dispute at Paypal (which is already closed since the 25th of december and which Borderfree denies) and (ii) that they did not receive any return. The reasoning is false and does not even make sense!

Update: Borderfree confirmed the return on the the 18th of January but refuses to refund my money! They don't even respond to my emails anymore.