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I had never purchased anything through Borderfree previously. I spent $200 on an order from American Apparel (which included duty and shipping costs) who uses Borderfree for international shipping. I live in southwestern Ontario in Canada. THEY CHARGED ME AN EXCESS $170 for shipping, a charge that I WAS NOT notified would be placed in the first place! So pissed! Absolutely $#*! customer service and a total disregard for customer satisfaction. They took 8 days to ship my order after processing it and on that 8th day was when they wrongly charged me the $170. Currently disputing it as I deserve my money back! DO NOT USE BORDERFREE, THEY HAVE HIDDEN FEES OR ARE JUST IDIOTS.
Tip for consumers:
JUST DO NOT USE BORDERFREE.
Natasha H.'s review of Borderfree earned 4 Very Helpful votes
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