Booking.comReviews 4,267

I reserved a room and in Indiana, had a family member pick me up from the airport and drop me off at the hotel once inside the hotel they had no knowledge of my reservation and was completely booked. I called booking.com and explained to them the situation and they immediately found me another hotel nearby but the problem was that I had no transportation to get to the other hotel so I had to walk at 1:30am to the hotel. Asked what would they do to compensate for my inconvenience and was offered $28. Don't know how they came up with that amount but I would've thought that they would've done something to make up for my inconvenience. Won't be using them again

I recently used booking.com to book hotels in New York and Orlando for a holiday. Their booking confirmation included the total price in bold but then I noticed on my bank I was charged an extra $200 for each hotel. Going back to my booking confirmation under the headline price it had the words "excludes service charges of 12.5% and resort fees".

I am confused, I thought there was a legal principle that they had to tell you the price you would be charged. I also ended up having to pay the resort fee at the hotel on check out which again I was not made clear. So overall including all the charges my two hotels cost an extra $700 making the price more expensive than if I had booked directly through the hotel.

This website therefore is misleading and would advise no one to book via it!

Howard Johnson in Beaufort SC -- Booking. Com please remove this hotel from your listing! I have traveled all over the world many many many places and this hotel is the absolute complete worst. Don't stay here. Loud room, bugs. Smelled. Smoke sweeped through from other rooms / refrigerator buzzing / people stood out until 3 am outside our sliding glass door. I booked it through booking.com without anyway to cancel upon arrival I tried to cancel but couldn't because it was that severely bad... The owner / manager. Was so hateful when I complained he responded and I quote " it is what it is ". No offer of any discount or no apology. He was so rude it was unreal... Howard Johnson assoc would be shocked. I just want people to know how bad it is and that is should be removed from booking.com list. Thank you.,..

After reserving a hotel room with Booking.com I booked my flight via Expedia and was offered the same room for approximately 10% less. Numerous mails to the customer dissatisfaction team at Booking.com confirmed that there is no interest to handle complaints in a proper manner and the "best price guarantee" is worthless.

My advice, do not simply assume that this comparison site will result in you securing the most favourable hotel rates. Shop around and do your own comparison.

This booking.com is a scam. They will charge your credit card for full amount of hotel stays whether you stay or not. No cancellations or modifications on your booking. It is run by a bunch of foreigners. Do not expect any refunds or help. When you make a reservation that's the last you ever get in touch with them. They no longer have any contact with the hotel you made the reservation with. I have contacted a lawyer and my bank to try to resolve this problem. I would advise anyone else that has problems to do the same. Better business bureau should truly do something about these companies.

I am being charged by Booking.com for a full stay at a hotel in Puerto Rico because supposedly I never cancelled my reservation. It's worth mentioning that I never went to the hotel and I DID call them to cancel my booking. Charges incurred are about $500. Yes, it is very pleasant to see a charge on your credit card statement for something that shouldn't have been there to begin with. Now the wonderful process of claim disputing begins. Thank you Booking.com, you guys are awesome. Too bad I'm required to grant at least a 1 star rating.
Oh and by the way, yeah, it makes total sense for someone to NOT cancel a reservation for something they have no intentions to go to. Your logic is truly remarkable!
I would not recommend using your services even if you were the last booking website on Earth!

I booked a 1 night stay at Ocean Beach Club Resort I received my confirmation from Booking.com then I read the review about Booking. Com. I called the resort to verify my one night stay and they do not have my reservation in the system so I called Booking.Com. The first reason given is their computer must have lost my information they couldn't find the confirmation at first. I was told she re-sent my booking and I should receive an E-mail by the next day confirming the problem was taken care of. No E-mail or phone call. I call again spoke to another person they e-mailed the resort my booking yet again apparently they had the wrong fax number. I would receive a confirming E-mail by the end of today. When you pay $353.00 for one day stay it may not mean anything to Booking.com but I'm not rich and just want a vacation first in six years. I have to pick a Web-site that doesn't have a clue what they are doing! Oh and I'm told I have to find another location let me see a week before I'm supposed to go the resort on the Beach and it's a Suite don't think it's going to happen! Never use Booking.com!

Worst booking when showed up to hotel they couldn't give us the rooms that where confirmed. When I called booking they said they would find me another hotel and then he put me on hold and sent me to another lady because his shift ended after 30 min of holding. A lady then said she would help me after two hours she told me she found a room for over 100 dollors more and I would have to pay now and mail them the receipts to get the money back. Never again will I use booking.com.

Booking.com double booked my room. When I arrived at my condo there was already someone staying in the room I had a confirmation number for. When I called booking.com the first lady hung up on me and the second lady had no clue what she was doing. Booking.com found me another place but told I would have to pay for it and they would reimburse me if I sent in my receipts but I said no because I don't trust them to do that. So they found me another place they said I wouldn't have to pay extra for but it wasn't even comparable the place I was supposed to stay is a beach front 2 bedroom condo and the place they tried to put me was a micro hotel with 2 double beds that is 5 miles away from the beach. NEVER USE BOOKING.COM ITS A HORRIBLE EXPERIENCE. I WOULD NEVER USE OR RECOMMEND THIS COMPANY TO ANYONE

We had to check out of our room at 2.44a.m. We could stand it no longer. Foyers was given an unrealistic rating by yourselves, despite it having made national press by how bad it is. Unlike Mingarry or Kirnan House that were both excellentI had to pay on arrival despite not getting the service. The owner is a total rude nightmare, and what could be a lovely guest house at Foyers House is totally substandard. Wish i had read the countless awful reviews, and not simply booking. Coms. Very disappointed.

Our experience with Booking.com was a disaster. The hotel did not respect our reservation and we were only advised upon our arrival at the hotel. We booked three weeks in advance so it's not like they didn't have the time to warn us. When I wrote two reviews and submitted it to Booking.com, only the positive review was used and the negative review was deleted with no explanation. Come to think of it, it's hard to find a negative review on Booking.com isn't it?

We booked a room at the Ocean Rose Inn on booking.com. We DID NOT get the room as advertised. It showed photos of a lovely Victorian Inn- wooden floors throughout, beautiful furnishings, nice porches - a luxury experience. When we arrived we found ourselves booked in a stripped down, dingy room in the "annex" & were told that booking.com cannot offer any of the lovely rooms in the Inn portion of the hotel that they advertise - they can only book in the annex. So basically it is fraud! Motel 6 would be an upgrade! Tiny bathroom with No bath tub, sink with no counter, dingy carpeting, no chair or desk, view of some kind of tank, & a fly buzzing around in the room. Thankfully there was one employee of the Inn who was apologetic & professional & refunded our money & we turned around & drove home! Never use this site!

On my last trip I booked a hotel through booking.com. When I received the confirmation, I noticed an issue and tried calling customer service - to no avail, after being on hold for 20+ minutes, I gave up. Instead I emailed them, along with a screenshot, to explain/prove the issue. 10 DAYS LATER, they finally replied, telling me, there was nothing they could do, I should have contacted them earlier! Lost money and time, dealing with an extremely condescending customer service. Never again...

We used booking.com to book our hotel for a family reunion on Vancouver Island. Arrived Saturday and were told by the hotel that they did not have the reservation. Very disappointed that booking.com would not take responsibility for their error. Left us out of luck and no available hotel within 30 miles at 9 PM. They blamed the hotel and refused to take any responsibility. Clearly not a booking site willing to take responsibility for their mistakes and nota site I would ever trust again.