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Scott W.

Contributor Level

Total Points
83

1 Review by Scott

  • Booking.com

9/18/16

I recently used booking.com to book hotels in New York and Orlando for a holiday. Their booking confirmation included the total price in bold but then I noticed on my bank I was charged an extra $200 for each hotel. Going back to my booking confirmation under the headline price it had the words "excludes service charges of 12.5% and resort fees".

I am confused, I thought there was a legal principle that they had to tell you the price you would be charged. I also ended up having to pay the resort fee at the hotel on check out which again I was not made clear. So overall including all the charges my two hotels cost an extra $700 making the price more expensive than if I had booked directly through the hotel.

This website therefore is misleading and would advise no one to book via it!

Scott Has Earned 3 Votes

Scott W.'s review of Booking.com earned 3 Very Helpful votes

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