Tina S.

I booked a 1 night stay at Ocean Beach Club Resort I received my confirmation from Booking.com then I read the review about Booking. Com. I called the resort to verify my one night stay and they do not have my reservation in the system so I called Booking.Com. The first reason given is their computer must have lost my information they couldn't find the confirmation at first. I was told she re-sent my booking and I should receive an E-mail by the next day confirming the problem was taken care of. No E-mail or phone call. I call again spoke to another person they e-mailed the resort my booking yet again apparently they had the wrong fax number. I would receive a confirming E-mail by the end of today. When you pay $353.00 for one day stay it may not mean anything to Booking.com but I'm not rich and just want a vacation first in six years. I have to pick a Web-site that doesn't have a clue what they are doing! Oh and I'm told I have to find another location let me see a week before I'm supposed to go the resort on the Beach and it's a Suite don't think it's going to happen! Never use Booking.com!