Booking.comReviews 4,267

Booked a B&B through this website. Arrived at the B&B where the man tried to charge me extra and the place was filthy. Was still charged even though no one could have stayed there Complained to booking.com who of course did nothing to help me. Tried to write a review on their website warning people not to stay at this establishment and they would not let me because they said I was a no show even though I did go to the place. So as well as not helping me they will not let me warn other people of the horror of this establishment. Complete joke of a company all they do is look after the establishment and obviously don't allow real reviews to be posted on their website either

Booking.com is trying to make the hotel industry like the airline industry. When you book a room, you cannot cancel or change. But they do it using false promises and/or small print. This company needs to be investigated considering how many people are complaining about their bad practice of not allowing cancellation 1-2 days in advance.

In my case, I tried to cancel just one of a two night stay, 21 days in advance. No go. And booking.com blamed it on the hotel. This is a scummy company, and I would suggest not using them. If you do, make sure you understand that, like the airline industry, if you book a hotel through them, you will likely be unable to cancel or change your booking.

There are other hotel reservation companies; don't use booking.com.

Bookeda hotel through this website. During booking title said " Free 24 hour cancellation" so i was sold on that since it was 50% chance i might need to cancel. When booking was done email received said i can cancel by midnight 2 DAYS prior my arrival which clearly implies false original statement of 24 cancellation. Agent couldn't help either once i called 30 hours before arrival. This is just false advertising. I would recommend to avoid this website unless you dont care about booking conditions. Will never book with them again.

Utilized Booking.Com previous and had no problems changing dates! Even advertised free cancellation on my mobile phone when booking. However, booked this week for a January vacation as wanted to be sure we had a place for our family vacation. However, it turns out that my son is not able to make it home after all, so tried to cancel and reschedule. They blamed Edelweiss Lodge, and they will not refund over $160.00. Please learn by my expensive mistake and use a reputable company.

I booked a stay through booking.com at a hotel in winthrop, wa. About 3 or 4 weeks before the date of the stay, I tried to cancel. They said they were going to charge me for the whole stay even if I didn't go. It gave me the option to request for them to waive the cancellation fees. So I explained how my wife went into preterm labor, and was now on bed rest so we weren't able to go anywhere. They sent me an email back within 20 minutes pretty much saying that it wasn't a good enough reason and they weren't able to make an exception.

I recently booked hotel accommodation through Booking.com for a stay in August 2017. I subsequently received a message from the property via the Booking.com website regarding this booking, but without providing any confirmation or reference number, and with no mention of dates, room type or meal plan. When I emailed Booking.com to request confirmation of these details, I received an automated reply asking for the confirmation number of my booking. After repeatedly pointing out that I do not have a confirmation number, although I do have a booking, I continue to receive the same automated response from Booking.com.

It appears that Booking.com is either unwilling or unable to deal with customer enquiries on an individual basis, instead resorting to an irrelevant, automated reply which fails to address the issues raised. People will judge for themselves whether this is the kind of service that they expect of a reputable company.

I have a made a reservation from booking.com at June 2nd for my stay on June 24th.

I received a call on June 24th from booking.com stating that the hotel was fully booked and that I will be relocated to another hotel. The hotel I got relocated to was 30 MILES away from where I wanted to stay and was a 3 star hotel rather than the 4 star hotel I booked. There was also a single queen bed rather then 2 queen beds I have initially booked. I want to stress that I got notified of this change literally on my way to the hotel, the day of my stay.

When I contacted customer services about this asking for a refund, they said there wasn't anything that they could do and this wasn't a problem on their half. It is quite clear to me that this was a problem not because of the hotel but because of booking.com's services. TERRIBLE EXPERIENCE OVERALL, EVEN WORSE CUSTOMER SERVICE. STAY AWAY FROM THIS SITE GO WITH EXPEDIA IF YOU HAVE TO.

I can't believe they made me pay 194 dollars for one night's worth of stay in a hotel I didn't book at, in another town.

I listed, LISTED, my condos with Booking.com. I entered taxes, cleaning fee, security deposit, amenities, and payment information on my page. When I went live, only cleaning fee and amenities were listed, NOT taxes, security deposit, or payment information. I do not run a hotel. I do not have a front desk to accept payment on site. Within minutes, I received several reservation confirmations with incorrect pricing and pay at check in.

Booking.com told me I had to honor what THEY choose to post on MY page. After speaking with Booking.com account rep., she agreed to post those charges and payment information in "The Fine Print" section. "The Fine Print" do not reflect in the $PRICE guests see, and guests do not get to see it until they booked.

I'm also told by some guests that their credit card is charged and no refund. And cancellation charge is ridiculous.

Other sites may have issues, but they're more honest when it comes to charges and cancellations.

AWFUL COMPANY. TOTAL SCAMMERS. NEVER EVER USE THEIR SITE GUYS. BE AWARE ALL REVIEWS ARE FAKE. We booked hotel for one week and paid in advance. When we arrived it was very scary, dirty, ugly place. No one normal can stay there. Completely different from website photos. We tried to contact booking.com their was that nothing is different from original photos. We are going to take this matter to court as soon as we arrive back home. We recorded videos, took hundreds of photos. They put fake comments on their website.

If I could give booking.com 0 stars I would! My husband and I went out of town for our one year anniversary. We booked our hotel through booking.com. When we arrived at the hotel and I went to check in they did not have our reservation. They asked who we booked through and I told them booking.com. When they heard that they said the majority of the reservations from booking.com never get sent to them. We were luckily able to get the last room at the hotel. I will NEVER book with booking.com again!