Booking.comReviews 4,267

I called the number of the Monte Carlo inn in Brampton, hoping for the best price but unknowningly was redirected to booking.com. I was offered the so called lowest rate of $93 per night for 7 nights for a whirlpool room without the option of cheaper rooms, so I booked. One day after confirmation booking.com was offering rates of $75 down from $83. So I was given the expensive room without a choice so their commission would be larger. Never again with booking.com.

Went to a Hotel named Oceans Beach Resort in Pompano Beach Fl. When I booked it said it was a non guaranteed reservation and should I not like the Hotel I could cancel within 24 hours before making the booking. Well since it was last minute, I called Bookings.com to confirm before booking that if I did not like the Hotel would I still be responsible for paying if I do not stay. They confirmed that although it was not 24 hours ahead of time that it would be okay to do that. Well I got to the Hotel and the Rooms were disgusting and after viewing came back to the front reception, told the lady whom checked me in what I thought about the room being inadequate and that I would be calling my sister to stay at her place in Boca because I would not be staying there.
I wake up the next morning to find out she was trying to call me on my cell phone for confirmation of cancellation but my cell phone was dead and recharging all night. I called in and they told me because I did not answer my phone they put the booking through. I argued that I told the woman I was not staying the night before but she and her manager still decided to put my cc payment through. The lady I spoke to who checks people in, in the morning told me she never puts card through when a customer refuses to stay but that other staff members are know to do it anyway and this is a common practice for them. Disgusting way to treat people and I hope whoever reads this review stays away from the Hotel but more importantly STAY AWAY FROM BOOKINGS. COM because they do not back the customer up at all and side with the Hotel to Rip You Off.

Booking.com supports Hotels that scam. The 'Inn' on Big Island, Hawaii has beautiful charming, pictures, breakfast included. All deceptive. Fraud. Charged before we arrived, the 'Inn' sent us to a different place in scary section of Hilo with a windowless basement room, only a screen door to the outside and KEEP OUT, NO TRESPASSING signs all over the building, no breakfast, no parking. Fearing our safety and our car's, we left after 20 minutes. We notified Booking.com. Booking asked proof of our stay, we had pictures, the owner's business card. Booking replied the owner reported us as 'no show'. Our pictures meant nothing. No refund for us! Booking said owner had "substantial proof"? Our pictures meant nothing. Checking more deeply, others had same complaint as us on Booking reviews. So Booking allows hotels to bait and switch.

A while back I booked a hotel in London with booking.com when we arrived they said I had booked twice. I told them I hadn't and had proof but after a long battle I gave in. Cost me over £100. I should habe known better than to book with them again. But I booked a hotel on Malta. Cancelled it as we found a private villa. I had email saying it was cancelled and not heard another thing. Today I looked at my bank account and I habe been charged over £780 o phoned booking.com took them 20 mins to answer. I was told I had rebooked it a week later! I did not and I have no emails to suggest I did... DO NOT BOOK WITH BOOKING.COM. They are a con. I will be fighting this... if this has happened to you I suggest you fight it too

Working at a hotel I have never had such a headache than dealing with booking.com. I'm sorry but do.not.use. Too many issues. No one speaks English in customer service. And they do not follow their own policies which makes no sense. They have ripped off my company and my guest too many times for me to have anything nice to say. Call the hotel directly, and if you're not computer savvy have someone else do it who is. Know what you're booking before you book. It's not as easy as it looks when your family member suddenly dies and you can't get your 400$ back because that's how they are. And if the hotel is nice enough to let you cancel, then the hotel is out of that money. It's a lose lose situation. Take my advice! If I had to choose any 3rd party site to deal with, it would be Expedia, and I have saw much better rates come through with Expedia anyway.

The fine print at the bottom of hotels that state( when you hover the mouse over the photos of credit/debit cards accepted) that the hotel reserves the right to temporarily hold an amount prior to arrival! Surely this wording means that they can take money and hold it! This is on all the hotels that state in green that no prepayment necessary and no cancellation cost if cancelled by a certain date. I had no joy when I contacted booking.com to clarify this. Can anyone please assist.

This is now the second issue I have had with these unprofessional bunch of morons, tried to cancel a booking with more than 48 hours notice and they said it cant be done, I will still be charged. The customer service agent on the phone hung up on us, fantastic customer service. First issue was 2 years ago when we were lied to regarding parking at a hotel in York, we were refused entry to the hotel and were still charged and were told no refund would be given. We were told it was free parking, when challenged where the free parking was we were told there was limited spaces and there were no spaces left. I was told I would have to park on double yellow lines across the road. I wouldn't give them any stars, I will never use this company again, fraud and robbing customers. I don't know how you sleep at night. Stay Well Clear!

I booked AC Bella Hotel Copenhagen with Booking.com, got a very cheap rate, and inadvertently (I don't know how it happened!) they gave me dates that were one month later than what I needed. It was a no refund policy but I kept on telling them that this was an obvious mistake, I had no idea how I ended up with the wrong dates. They directed me to the property (AC Bella Hotel) who refused to give me any answer saying that I should talk to Booking.com directly. I told Booking.com to at least change my dates if they couldn't refund. They didn't answer. Meanwhile Booking.com just put my request on hold saying the property should decide. And there was no way of sending any further email to Booking.com through their website. They are complete fraudsters, luring people into low prices with no-refund policies (I didn't find such low prices anywhere), mixing up dates, and then not giving any feedback to the customer. My advise: Stay Clear from these fraudsters! This is surely cash going down the drain!

Absolutely appauling damn stupid management in the hotel they refuse to offer full cash refund after cancellation was made within the hour.
Uncooperative thieving bastards. Booking. Com is useless can not trust them because our cancellation policy said no charge if cancelled within appropriate time. Really after one hour our plans changed and we cancelled our trip. We will never never use this thieving dodgy website again. No further comment.

I booked a hotel through booking. Com, when I arrived I found that the hotel doesnt have an elevator and my room in the fourth floor and I have a surgery in my back. There was no fan neither A/C in the room and the temperature in Paris was 33C. I asked to change my room the hotel said there is no rooms available except shared bathrooms. I asked to cancel the room and get refunded they said you made the booking through booking.com and you have to do the cancellation from there. Of course there was no option except I have to call the customer service, and she said why you are making such a fuzz about the elevator, if it was me I would enjoy going up the stairs, I told her I have a surgery in my back and going up and down four floors is not good for me, she said did you tell the hotel that, I said I asked them to change my room and they said there is nothing available except shared bathroom. She said then take it if you dont like going up four floors. I told her I already paid for private bathroom why should I take the responsibility of $#*!ty hotel that you are dealing with. I booked through booking.com for a private bathroom and I expect the hotel should have at least an elevator. If this is the simple thing they dont have why you are dealing with them?
She said well if you dont like the hotel you can find another hotel and pay for it
I dont know what kind of people are working in Booking.com but they are the most awful people on the world who thinks about their commission only and they dont think about the benefit of the costumer

I cancelled a reservation within the timeframe, yet the hotel still charged me a "no show" fee. My credit card company couldn't remove the charge because Booking.com creates a "money shelter" in effect as a third party even though the money goes to the hotel. I tried to call the hotel directly. They were willing to refund if booking.com sent a cancellation so they wouldn't be charged the booking fee. But booking.com couldn't figure out how to make the cancellation in the past through their computer system. Customer service is an absolute nightmare because there is a different person at the call center every call and need to explain over and over and over... yuck.

Made a hotel booking for a trip to Canada, which was cancelled well ahead of their deadline.
46 days later and counting
It has been one flimsy excuse after another for their inability to make a full refund.
Either they have not received my mails or they are waiting for a respond from the hotel, who should not have receive the funds before my arrival or they want to see my bank statement as proof of payment... Why i don't know especially when my bank statement was not needed to debit my bank account during the booking process nor was it needed to send me a confirmation of my booking.

Furthermore, the refund is been paid directly into the account it originated from, so why all the additional stumbling blocks?

It is very obvious that their unfair and illegal practice is all in an effort make sure customers are stranded and have no other option but to use their services rather than use another service provider.

Booking is something else. I made reservations@ the beach. Come to find out, Booking never made my reservation. I called the hotel directly to ask about the pet policy & found out I had no reservation. So, I go back to booking who says even tho we didn't make your reservation you owe us 200$ for "cancelling" I said you never made the reservation I'm not paying you a penny! I cancelled my card just to make sure they couldn't charge me. Booking is still asking me to update my card hahaha. Never happening.

The hotel I reserved and paid for was shown in pictures to have a bathroom with tub attached to the room. Upon arrival, I saw the bathroom was a communal one 40 feet from the actual room. Since the room looked pretty gross in person, I checked the sheets right away and saw a long dark hair in the sheets. I called the host of the property and asked for a set of clean sheets I was sent to another room, which had sheets with crumbs in them and mosquitos on the walls and the bathroom was the same one 40 feet away. The bathroom was just too far for my child in the night, let alone the fact they wanted people to go barefoot in the public bathroom. Booking.com did nothing to help obtain a refund, although clearly their did not advertise the property realistically nor accurately. They told me they are not responsible for describing the properties. My credit card company is handling the dispute, We did not stay longer than 10 minutes due to the disgusting sheets and mosquitos and far away bathroom. I guess when your business is in Amsterdam, you do not have to be concerned with US cleanliness standards, property details, or accurate information. I will never book through them again.