OMG I wished I had done my research on this company. All the bad reviews here are all true. First, they gave the impression that the product will be shipping from US but they are all shipped from China. Second, delivery dates are NEVER as promised. Delivery times are ridiculously long if you are LUCKY to receive items purchased. I ordered some items in March and it's almost the end of May, items still not delivered. Yet the company had the nerves to send me harassing emails, because I disputed the charges. And they still CANNOT provide an update on the status of shipment. Some of their items are still processing after 20 days of purchase. Apparently us the client are not entitled to cancel or receive a refund. Products are very cheap quality and totally different from the pictures shown on the site. FAKE NAME BRANDS are listed. POOR REPRESENTATION AND HORRIBLE CUSTOMER SERVICE! DO NOT PURCHASE ANYTHING FROM THIS SITE AND PLEASE BE AWARE OF THE REVIEWS! RUN, DON'T THINK TWICE!
Hi Kay! Wanelo partners with stores to let shoppers purchase items directly on Wanelo, but we do not ship the products. Once the order is placed on Wanelo, the store handles shipment. With that being said, we’ll always help you get in touch with the store to track down a package, but sometimes updates from the Sellers still take time as well. We have taken extra steps to make sure this is will be prevented as much as possible. Please send us a private message with your order details so we can help assist you! Thank you!