Booking.comReviews 4,266

My flight to Europe was cancelled on July 10,2017, due to a building fire in the air traffic control building in Leesburg, VA. No flights could depart Washington Dulles Airport due to this fire. My flight was reinstated for 25 hours later, but I had to cancel my entire vacation itinerary because of this fire and could not make it to the hotel I had booked through booking.com. I called booking.com to explain my situation-- all out of my control. I spoke with a representative named Sarina. She explained to me that it was all on the hotel and that they had no ability to cancel. I asked to speak to her supervisor, named Angeliki, and was refused. Supposedly, Sarina contacted my hotel in Austria, and asked for a full refund, but was only given 50% credit for me. My issue with booking.com is this: there should be a company policy in place to give credit to individuals who have booked rooms thru this company in circumstances beyond the customer's control, as this. It is shameful that this company has no policy in order to assist their customers. I will NEVER use booking.com ever again because of the lack of support for their customers. Shameful! Buyer beware... I would hate for anyone else to go thru what I have had to endure, losing major money due to a lack of customer service with booking.com.

I recently booked the room thru their website, i only found out the room i booked is with no window! They don't hv it in their description, i only knew after i got the confirmation email. I contacted their customer service to upgrade my room, i dun mind topping up. But they said i can't do anything about it. N the most important thing! Price compare my $#*!! I found a cheaper price for my room at agoda, contacted their cs to revise the price. Till now no reply, i will stop using booking. Com for my vacation. They just can't be trusted

I booked hotels with booking.com in the past and initially it seemed a good idea. Maybe we were in luck with the first two or three hotels but after booking the fourth hotel things started to change. We always book with their so called free cancellation, no deposit and pay later at the property option. The fourth hotel took a deposit immediately after our booking despite the free cancellation for three weeks and no deposit guarantee offer. We phoned booking.com customer service and after spending nearly half an hour on the phone, they reluctantly agreed to phone the hotel and request the deposit to be refunded. Booking.com told us that was just a mistake from this hotel and some hotels may charge a fee to check the card given during the booking, (oddly enough this was not advertised anywhere when we booked). Now this is the scam booking.com is using to allow hotels to charge upfront money to their customers. Their so called hidden ''fee'' is clearly a deposit the hotel in most cases will charge ''to check the card given during the booking'' is the excuse. The amount was taken from my card the bank confirmed. The hotel will take your money well before the date of arrival without your consent. The problem is that this is not advertised before you make the booking! In brief booking.com are con artists partnering with dodgy hotel owners. Recently another booking, momentarily forgot about the issue we had with booking.com last year. Another hotel that advertised free cancellation, no deposit and pay later. The hotel B&B took a deposit minutes after the booking. Booking.com again stated free cancellation, no deposit, pay later. When I checked the B&B hotel website terms and conditions, there was absolutely no mention of a deposit or fee due after the booking. We could phone the place and complain. Definitely time consuming. We are now faced with three options: to use this hotel, to complain and spend more time/money on the phone or to lose our deposit altogether. This is a scam pure and simple, a well thought-out one. There is no real free cancellation or no deposit or pay later but lies and lies. This is really the last time we are using booking.com.

I started using Booking.com and Hotwire exclusively to book US accomodations. Booking.com consistently has the lowest prices for named hotels and Hotwire sometimes beats it with their secret deals.

One advantage to Booking.com is you can hold reservations without paying anything. Bookong also has a generous cancellation policy tjat other sites didnt have.

I took off a star because Booking does inflate their hotel scores and manipulate reviews to make places sound better. I have booked some questionable holes due to their recommendations.

Overall though a reliable hotel bookong site.

Just completed a trip and one hotel, which I paid for in advance, was not actually booked so I had to go elsewhere and pay for yet another hotel room for the same night. The hotel said they could not help and I needed to contact Booking.com BUT... I have looked and looked on their site and cannot find anyway to contact Booking.com directly... just the individual hotels. SO... I will now cancel the next trip I have booked via them and just work with the hotels directly. And, it seems that we have been cheated on the price of one hotel room.

A friend of mine and i booked a hostel through booking.com where the website did not specify that the room we booked was a mixed room. We reported the matter immediately to the owners and the owner contacted booking.com. They have been unhelpful, uncaring and taking the side of the owners. They do not respond to emails and have given us so much grief. If anyone is in Leuven, never stay at the Cube Hostel! I have never met people who are so ill-mannered and rude to clients.

Booked a room through Booking.com. Was guarenteed I could cancel up to 6 pm the night that I booked. Cancelled 3 hrs before that, Booking.com confirmed that, and was still charged by the hotel for the night. Took 4 weeks to get the charges reversed, because Booking.com kept dragging me along with lies of calls to the Hotel on my behalf.
Finally turned over to Credit Card and was promptly credited, as this was the first the hotel knew about Booking's guarentee. Should have called the Hotel in the first place, but Booking is who I originally dealt with the they made the guarentee. I will never trust them again as their promise & guarentee is no good. Buyer Beware.

When you reserve something (dining, hotel, hair appointment, anything) you are assuming that time is just that... reserved. And if you have a confirmation number, you are even more confident that you have a reserved booking. However after reserving a week in Vancouver over 4 months in advance and getting a confirmation number, booking.com sent me an email that they could not accommodate my reservation due to overbooking. The email came one month from our stay making rebooking difficult in this area. This is not a review of the accommodations or owners of them, because the place looked great and the owner seemed very nice. (and was very sorry about what happened with booking.com... perhaps not the first time?) I will never use booking.com again but will go straight to the source. Booking.com gets 40% of the booking which means either the hotel has to increase prices to book through them or they are not getting much profit. I would give no stars if I could.

The apartment is very clean and tidy.
All the facilities are available in the apartment.
The owner (Dr. Mrs. Sangita Mule)is very responsive and friendly.
Really liked the locality and area.
Pool & Gardan are very clean and nice.
Thanks For Your Co-operation.
I will suggest your apartment to my friends and relatives.

I don't know how those European companies can be so unorganized with basic functions like collecting payment and customer info! I think a company working out of garage would do a better job! Booking.com is not even able to collect full address from a customer at the time of booking! I can do this with a $10 webpage form. Not collecting basic info let customer put fake credit card info is a source and heaven for criminals and bad people booking trought the site! Looks like the corporate office in Amsterdam does not know what the are doing!

I absolutely love booking.com, it is easy to use and I will recommend it to those I know. I had an issue with one of my booking's so I called and spoke with Nicholas in customer service, very knowledgeable and helpful young man, he resolved my problem promptly and my expectations as a customer were blown away! Good employees to represent your company are imperative and difficult to find. I wish more companies had more employees like Nicholas they make a difference in wether a customer continues to use that company or not! Great job booking.com! Thank you very much.