Booking.comReviews 4,266

If I could rate a negative 10 I would. Their customer service is horrible. I tried to complain and dispute a hotel stay with them and they took 2.5 weeks just to get back to me only to tell me the hotel didn't want to go e me back my money. This hotel should be condemned it was so bad. Never stay at the OYO in bossier city not even if it's the last place to stay. Sleep in your car! Not only did they use my card information for another hotel in the area but the pool had black water in it and the lobby attendant created us in his underwear. Don't go through booking.com they don't have a friendly using app when you need their services nor will they fight for your satisfaction of services provided!

We showed up in New Orleans at 10 pm with to find the room we had booked months in advance to be locked. No one would answer our phone calls from the motel that had been advertised as a hotel on booking.com and no one was working downstairs. We were locked outside in a bad part of town in the middle of the night for hours with no car just to find out that it was booking.com's fault because they hadn't payed for the deposit yet and had told us everything was taken care of. We even got charged 60$ because apparently calling booking.com is an international call. They never answered once. Never use this scam site. They take their cut and don't give a damn about you. We got into our room at 3 am after getting ahold of the hotel after calling for hours straight (over 30 times). And on top of all of that the location of the "hotel" they advertised was located on an infamous prostitution st. Thanks for nothing booking.com. Hope you enjoy my money in hell.

Because I'm forced to leave at least one star, I'm going to pretend my star is an asterisk, leading to a footnote that tells you what's wrong with this company.

I booked a flight from Mexico City back to LA, paid ahead for baggage and added a "flexible ticket" fee. This fee is there so that the ticket is, you know, flexible. That's how it's advertized--that you can change or cancel the ticket free of charge. However, when it came time to change the ticket, Booking.com told me they couldn't make the change in their system, and to contact the airline directly. I did and the airline said that because of the kind of ticket, they were unable to change or cancel the ticket. So I went back to Booking.com who replied with an automated answer saying to go to the airline, cancel the ticket, and once the refund was received, they would reimburse me. I called the airline again. Same deal, can't cancel, can't change. Wrote Booking.com again. They responded with THE EXACT SAME email! I wrote back one more time, and once the flight had departed (my flexible ticket flying off with my money) they responded that because the flight date had passed there's nothing they can do.
Why did I pay a flexible ticket fee on a ticket that couldn't be changed? Because this company is a crook, a con, a scam, that's why. False advertizement, misinformation, gaslighting. I look forward to the additional $30 bill for the international call I had to make in order to talk to a representative. Never again.

I booked an accommodation via booking.com
The accommodation did not allow me to check-in for no apparent reason. I had informed booking.com when it happened. They did nothing to support me and my experience. I had no-where to stay that day as the accommodation refused my check-in, and had to immediately find another hotel that was available. I had requested a refund from the accommodation and booking.com, as I did not even end up staying at the accommodation. But neither the accommodation provided a refund and neither booking.com. Therefore, I consider that booking.com and the accommodation have in fact kept the money for themselves, without providing a refund. At one stage, the provider promised a 40% refund, which was not honoured until today. Therefore they have lied, and bookings.com has supported this lie. Both bookings.com and the accomodation provider have taken my money, and have not provided the service of accomodation. Please be careful when you book with bookings.com. If it is not an official hotel, be careful with other accommodation providers on their site. You could have no accomodation and left stranded. Bookings.com also defends their accommodation providers even when they are wrong and incorrect in their behaviour, just like this case I experienced.

Booked a taxi 12 hours before flight. When taxi did not arrive checked my phone and saw they had cancelled an hour before arrival. Could have missed my plane and had to pay more than double and scramble at last minute to find someone else. Why run a credit card, send confirmation only to cancel. Garbage.

Just checked my credit card and the quote was in DDK and they charged Euros. Its still pending so hopefully I don't have to open a dispute with my credit card company on top of the cancellation.

I booked 2 rooms for an overnight stay at the Hampton Inn Suites Exmore -Eastern Shore in Virginia. One room with Expedia and one room with booking.com
We arrived at the hotel at 11 pm on a rainy night. When we got into our rooms we saw bed bugs on the mattress and we even caught one in a cup. There was also a leak in the ceiling and water came into the room. We immediately checked out of both rooms and checked out of the hotel, we were promised that we would get our money back and they apologized. We went to sleep at 2 am in a different hotel. 2-3 days later we got our money back from Expedia. I called booking.com 5 times and every time I got the same story that the hotel didn't authorize them to give me my money back, it's been 7 weeks and I still don't have my money.

Fantastic service, very friendly & would highly recommend anyone to stay here!

Very clean & a beautiful view of Darbar Sahib.

Travel to Spain and booked a Sunset cruise for October 5th. They booked it for Sept 19th. I missed the email from them notifying me of this and as it got closer to my trip I noticed they had sent me a confirmation for Sept 19th. This was after their date

I requested that Booking.com work with this vendor to provide us a booking for the night we requested - October 5th.

Instead I get an automated response about cancelling a Booking. Poor customer service.

I am basically out a $100 for a mistake that I believe occurred on your end but have no way of proving this. The fact that your company doesn't even want to deal with it makes me want to avoid Booking.com for handling any of the other events we plan during our trip

Booked a room six months before the Liverpool marathon and the day before the trip I got a message saying my hotel had been cancelled. I phoned the hotel to be told Booking.com had already given it to another customer. Luckily the hotel owner took my side and cancelled the other guests so they'd have been unhappy too.

What shocking service from booking.com! How are they even still in business?

Never ever pay any hotel through…
Never ever pay any hotel through booking.com ring the hotel yourself give them your deposit or card details.

If you pay booking.com you will wait weeks for the refund. They blame the hotel but its them.

I had to threaten them with a daily social media blitz and suddenly I get my money back prior to that they said on Monday this week it would be 30 days. Last week they said they were busy and could be 50 days.

I started to ask is the company going bust, was the money in a safe account, and told them I had contacted the BBC consumer program, why should I have to!
I got the money this morning at last.
So never ever pay through booking.com always click that you want to pay on arrival. Or if its a pay now ring the hotel direct. Better still don't ever use booking.com other than like an Argos catalogue find the hotel and book direct. Your card is guaranteed through your bank.

I stayed at Barmston beach. Park Dean, I had a beautiful caravan great kitchen with big fridge and freezer spacious living room may only complaint would be that the double mattress had seen better days was sprung, I was in Rowan Vale, 4. I must point out that I stayed there mon'17th, may till 21st, 2021. But until now had no Internet, so maybe the mattress has been sorted out the living room with 32inc dvd combo flatscreen & proper so
Sofa & separate chairs had a door separating the kitchen & the kitchen also had a separating door from the bed rooms one with two single beds and the double with on suite & the bathroom with bath&shower, more like I home than a caravan facilities were very good & it's a five minute walk to the beach at the back of the park, you can walk along the beach to Bridlington in about an hour a lovely walk that brings you to bridlington Spar, I recommend that you can safe money on meals if you don't bring your own food to cookby using the Blackbull Pub in the village about 8-10, walk away from the park. Much cheaper for family meals and very friendly staff, As are the staff at the park I can't fault them!, Nice quiet place during my stay, Looking forward to using Barmston Beach Holiday Park Again!

I booked a hotel for the end of the month. At the end, it said my booking was no longer available, someone else must have booked the room. However, you TOOK THE MONEY OFF THE CARD I ENTERED! I am unable to get through on your website to speak to someone because you require a confirmation number to be able to talk to anyone, which I do not have because the "booking" did not go through even though your charge did. I searched EVERYWHERE online for a phone number for you people since there is not one on your stupid website... didn't help because when I call, I am unable to get past your damn telephone prompt that requires a confirmation number. I try clicking "Forgot confirmation number" but NO EMAIL EVER COMES. This is the absolute worst WORST business I have ever dealt with. The card company is having to cancel my card in order for me to dispute the charge. Insane!

On 7/28/21 IBERIA canceled my trip to Argentina (reservation code: KQW6MI / N8JNS) for the second time. Until today, 10/17/21, I have not received a refund of the amount paid for the tickets (€2,665.05). Unfortunately, the purchase was made through Booking.com. After tirelessly waiting on the phone without ever getting a true answer I feel disappointed, not only have I not been able to visit my brother who was in coma, but I have lost my vacation period hoping to recover the amount of my savings to be able to travel and provide moral support to my family.
Order 40-*******. Booking reference: BOWPNY

Rented a 3 bedroom suite in Hollywood Florida for sisters reunion. We were confirmed 3 king bed. Got there and had 1 king bed and 2 twin bed. Call booking.com and was hung up on three time when I explained the situation…. False advertising on there site and zero customer service. No help and refused to attempt to solve.

I booked my condo in Dallas through booking.com with a condo through Adobe. They both were great with communication and service. I have the top floor with a great view of Dallas downtown

Used booking.com for a recent stay (hotel review included) when hotel was completely unsanitary and we went elsewhere booking.com would not refund stay.

Nasty nasty hotel, booked in august the a/c was not running in the lobby and it was hot and had a moldy stench. But that wasn't the worst part. Upon checking into our room, there were dirty under wear on the floor as well as broken cookies. The beds were made but some of the pillows had no pillow cases and the sheets were obviously not cleaned. The a/c in the room didn't work and they told us at the desk "you need to unplug it for a while to reset it"
When we refused to stay there they would not refund us on the room. They have also fought us when disputing the credit card charge. This place is a filthy dump that will rob you any chance they can.

This site is a scam! They take 7-12 days to refund your money after they messed up! Our vacation is completely ruined. My kids and I saved up all year for this vacation and it's ruined by booking.com! Please don't use them! Please!

I've had a very stressful time trying to deal with a mistake made by booking.com, when we asked them to modify our holiday dates by just one day, following an enforced flight change. At the same time they took away our free cancelation option and also charged my bank account the full payment for 3 rooms seven months before we were due to pay, and without my authorisation. This has caused me a large overdraft and much upset. Customer service is absolutely dire: ages waiting for your call to be answered, cut off the line, operators poorly trained, rude unhelpful senior operators, promises to call you back and never doing so, one operator not knowing what another has said. Customer care is absolute nil. I'm now doing all I can to have justice served on this company, who have admitted their mistake but are doing nothing to correct it. If your booking has no issues, you might just be alright, but once there is a problem they really don't want to be bothered! My advice is to book direct and avoid this untrustworthy company at all costs.

Used them as we were travelling with an animal. Booking.com stated that a hotel was pet friendly and paid for the room. When we arrived the hotel stated they are not pet friendly and we had to take it up with Booking.com but we would still be charged. Trying to find a phone number for customer service is almost impossible. Quality Inn and Booking.com. I Will not use them again but I find it funny that I can not leave a review for Quality Inn on Booking. Com because I did not stay there but was charged for the room.