Booking.comReviews 4,266

I booked a rental car through this company, never got the car, tried multiple different solutions. They keep saying it's a total loss and are intent to charge in full. NEVER GOT THE CAR. No managers available.

Great hotel run by a very nice gentlemen Okay. Stayed with my family for 4 night and we had a very good time.

I spent 3 hours on the phone tonight getting hung up on 3xs. 3 different "representatives- not because I was yelling because I was put on hold and then it just drops no callback no follow through! They canceled one of my nights on the tail end of my reservation with no notification and said that I did it! When in fact I called to see what the price change would be if I took another night off and it was gonna be more expensive so of course I wouldn't cancel the night. They don't stand by the original reservation the original price point nothing- I will never use them again!
Walk away!

Worst customer service ever. I had to cancel a reservation due to change of plans and they refused to provide refund even though cancellation occurred as per cancellation policy. The customer service guy Rene was disrespectful, unprofessional and very rude! I was on phone with them for hour and a half and they just kept coming back with reasons as to why they cannot provide refund. After three different excuses, unprofessional attitude I had to hang up out of exhaustion.
DO NOT BOOK WITH BOOKING.COM

I booked a room with free cancelation and payment at arrival, yet my credit card was still charged immediately. It caused there funds being frozen until refunded so I wasn't able to rebook or book anything else. T's not appropriate to not have a 24//7 customer service because this was urgent.

They support criminals in defrauding you. They allow these people to list on their site, so they can steal your money and cancel your booking. I doubt the accommodation even exists. Avoid

***Disappointment*** we recently booked through the website and due to different circumstances we had to cancel. We cancelled the booking the same day and although we had the option to do so, it's been more than a month since we requested a refund and they haven't processed it yet. On top of that, we have had to chase several times because customers service is not good at all. Every time we call we have to wait roughly an hour for them to answer and once they do, they don't help at all. No one should go through all this hassle to get a refund! *** Please Avoid***

I booked multiple rooms for an event, over 2 months in advance. The next morning, a coworker said they also booked a hotel (better hotel, lower price). I canceled immediately (within 24 hours of the initial booking). I was charged a 90% cancelation fee, over $2000 for canceling over 2. Months in advance. I also called the hotel during the time of the event and they noted they where completely booked during this time... booking screwed me over... working with credit card company to get this revoked.

This company doesn't care about customers satisfaction and complaint. The customer service team sits on the other side of the world - Philippines, they were taught to say "sorry" like parrots but no action to make customer experience better! They also put you through with the property to solve your issue on your own. They don't help with resolution or return your call to resolve your complaint. Stay away from this European organization.

My daughter reserved a room in NYC on October 20th for the weened of Nov 12-14. She received numerous emails from booking.com reminding of her of her trip, etc. The day she got there she texted the owner of the property asking how to drop off her bags, he responded they were closed since August and has tried to take his hotel off the website, even sent paperwork about his eviction, and has yet to be removed. My 19 year old daughter flew to NYC from Ft. Lauderdale Florida and found herself with NO WHERE to stay. We contacted booking.com more than 1/2 dozen times and over the course of 3+ hours for resolution and assistance. The final call, the customer service rep(if you can call it that) suggested and reassured it would be a private room in a hostel but told us we would have to make the reservation ourselves and they could not assist any further. She would be refunded her money 7-10 days from then and had to pay more money out of pocket for a hotel that she had to book herself. She made the reservation, got to the hotel to find out she would be sharing a room with more than 10 strangers. She is 19 years old! This company should be utterly ASHAMED with themselves. They left a 19 year old stranded in the middle of NYC with no where to sleep. This company is atrocious! She finally had to take the train to relatives home in NJ and missed out on several of her plans because of this. The worst part, I call on Monday and was told that "we all have to take responsibility". What did my daughter do wrong except book a hotel room from a supposed reputable company?

*******005 was very bad rude, I was travelling from Toronto to ISTANBUL first time with my family and booked tickets and Taxi through Booking.com
Dear International Customers, My sincere advise Never book a Taxi with Golden Cappadocia Taxi, I was travelling to Istanbul from Toronto with my family in order to have peace of mind I booked this taxi through Booking.com and paid the taxi fee online, while I was coming out from the airport after customs I called this taxi number provided through Booking.com *******005 using the baggage porter phone as I didn't have my phone, the person who picked up the phone, strait wording was " I am not your driver" I am waiting outside if you don't come quickly I will leave and within 5 minutes from his call I came out of the airport gates and there was a teenager looking guy waiting outside confirmed my booked reference number and my name and Said I am Not your Taxi guy but your taxi left, if you wish I can arrange another taxi for you, then I realized the scam this company running, I called back the same phone number *******005 and said what is this your taxi left he said you exceeded the time, I said How would any international passenger know how much time it will take at baggage pickup and custom clearance then searching you out? We are total stranger to this country with family without any local contact number? He said I can't do anything you paid, I told him I will complaint and write about your scam just to get money through Frauding you are putting strangers lives at risk and in STRESS, he said I don't care, this was very unpleasant and very worst experience in my life.
Abu Nasar

We took a family vacation recently and Booking.com abruptly canceled our hotel reservation (on the day of arrival) because of a mistake/error made on their part and they didn't even bother to notify us. We arrived at the hotel shortly after check-in only to be told by the front desk that Booking.com canceled on us last minute because supposedly our credit card payment was declined, which turned out to be false (the payment was actually accepted and Booking.com later admitted to the error on their part). They didn't even bother trying to help us find another place to stay at. Again, zero notification whatsoever. The hotel we were supposed to stay at (the Omni) wasn't any help either. They were apathetic about the whole ordeal.

So, my entire family was stuck with nowhere to go and just had to hope we could find some other random motel on the spot with vacancy.

After the trip, I spoke with their "customer service" twice and even escalated my case to a manager, and they were not helpful at all. First, it was nearly impossible to speak with a manager, and second, they didn't even try to research how/why they made that mistake in the first place and (more importantly) why I was not notified.

In the end, the Omni reversed the charges and Booking.com offered me a $200 credit that could be cash-out. But $200 is a drop in the bucket compared to all the stress and hassle we had to go through, and above all, I really just want to know how all this happened in the first place.

Never do business with Booking.com

I had a question about a booking, couldn't find a way to speak to them by phone. I don't think anyone should use such a service!

I have used Booking.com for years booking both international and domestic hotels. But recently it seems that unless you book it immediately when you see a good price, within minutes that price can change substantially. I went to another competitors site and got the same original price that I had seen on Booking.com that had increased $25 while I checked with my traveling partner to see if it met their needs.
I tried to call booking.com to give them a chance to meet their original price, seeing how I had a picture of the offer, and there is absolutely no way of getting to talk to a human being unless you already have a booking number to reference. They will no longer be my number one pick for a hotel reservations.

Someone booked a hotel through booking.com with my information. No customer service could help, was hung up on twice. Worst thing ever to have your identity stolen and the business not take resonsibility.

This $#*! of a website is neither logical nor reliable. Last week, I booked a stay in Teneriffa with Booking.com- bad idea. Yesterday the wonderful host messaged me, saying that the apartment was no longer available due to a problem. Even after continued asking for further information, nothing new. Because of that, I contacted Booking.com. Guess what? They did nothing but tell me they would get in contact with the host.

This morning, I woke up to an Email of Booking.com canceling my transaction recommending me something random not related to the booked stay.

I have now booked with Booking.com 2 times- the first and the last time.

They charged me the amount through my card and didn't confirmed my reservation at the property. They are liars and scammers. Will never ever recommend booking.com to anyone. When I asked for my refund now they are not replying. Great scam booking.com

When on vacation on our way back i decided to sleep in Hilton hotel in Albuquerque NM Boy! Was it the worst expereience I ever had. Will Never use Booking.com I get there, check in they give me a wrong room. Go to desk they cant help me need to call booking.com I call them to get the room i booked. 2 Days later when about to get home they refund me a$20 SMFH I was very upset because i was on the road 10 hours and got to check in on the wrong room. Will Never use Booking.com again I rather sleep in my car.

Booking.com is a complete nightmare to deal with. Booked an apartment with then and once we arrived someone was already staying at the location. That individual notified us that Booking.com has been over booking her stay as we weren't the first group of people to show during her stay. Booking.com provided us with another home.
We arrive to our new location and it is in the worst neighborhood. The back door did not lock at all, we had to place items in the door to prevent anyone from entering while we slept. There was no Wifi. During the night you can hear people outside laughing and drinking, a train passed every hour honking it loud horn. To make matters worst, 3 gun shots were heard during the night. We couldn't sleep from the noise and from the thought that anyone can easily enter the home through the unlocked back door. This was our worst experience! The next morning we packed and got a hotel to continue our stay.
Booking.com refuses to take any ownership and refund us our money for this horrible, sleepless night that they gave us.
This company is unprofessional and the customer service is even worst, they don't care about the customer and their experience at all.

This whole experience was horrible. I went to Oyo Hotel San Antonio Airport and it was in such bad condition, I was afraid to stay. I went to the lady at the front desk and she told me to contact booking. Booking informed me that Oyo put me in as a "no show" even though I did show up, I just could not bare to stay in such hazardous conditions. Booking told me to request refund from Oyo so I did with no success. I contacted Booking, they asked for pictures of the conditions so I sent them graphic pictures of the horrible conditions of Oyo. I then waited to hear back from Booking and nothing. So I called and after waiting on a very long hold I finally talked to a lady who told me they would be refunding me. That was a lie. To say the least, I will never use or recommend Booking again do to their lack of integrity.