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This company doesn't care about customers satisfaction and complaint. The customer service team sits on the other side of the world - Philippines, they were taught to say "sorry" like parrots but no action to make customer experience better! They also put you through with the property to solve your issue on your own. They don't help with resolution or return your call to resolve your complaint. Stay away from this European organization.
Tip for consumers:
Use some other reliable website platform to do your hotel bookings.
Cootimaa M.'s review of Booking.com earned 40 Very Helpful votes
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