Booking.comReviews 4,266

My reservation details had the following request: NEED FIRST FLOOR FOR HANDICAPPED SENIORS.
This was NOT included by Booking.com. The hotel explained that my reservation was not booked direct. It was booked by a THIRD PARTY. I did NOT get first floor for handicap. NONE were available.

Avoid at all costs - they take your info, then you have to provide all over again to whomever you book with.

Don't use this company. They charge a separate booking fee that they don't tell you about and won't let you cancel your reservation 24 hours in advance. They are a scam. Customer service is awful.

The site is not helpful at all, I called and cancelled my reservation due to contacting corona virus and not being able to get health visa for Bahamas, I contacted the hotel directly after calling booking.com and they suggest that I do that directly, the manger at the hotel suggest that I get credit voucher for next year but booking.com is not giving any voucher and they referring me to the hotel directly, They are playing games just to take the money, do not use booking.com for any reservation, the site is just there to take your money
Be very careful and not to use the site at all

I don't usually do reviews, but booking. Com were so bad I have to try and warn others. Books a b and b in Edinburgh. Got there and the woman said she had cancelled with booking. Com a few days earlier. Booking. Com later confirmed this, but didn't bother to inform me and my wife so we was left stranded. Couldn't book anywhere last minute because in was bank Holiday weekend and nice weather. I will not be using booking. Com again if I can help it.

You would think Booking.com would be more accommodating during COVID times but it's quite the opposite. I booked an international trip that costed over 1K USD and they REFUSED to refund or even accept a cancellation fee even though the country I'm traveling to has implemented new traveling regulations that would play a huge negative impact on my trip. Booking.com had asked me to contact the airline directly after waiting 2 HOURS for them to even pick up. I proceeded to call my airline and waited ANOTHER 2 HOURS for my airline to tell me there's nothing I can personally do but instead, I would need Booking.com to call on my behalf to cancel if I wanted a refund. That made me EXTREMELY disappointed cause I wasted four hours TOTAL of waiting time to only be asked to call back Booking.com? So I DID, and waited another 2 HOURS for booking.com to argue with me saying that it wouldn't be possible for them to call on my behalf. After 20minutes of arguing and asking to speak to their manager, they agreed to call the airline but I would need to wait to hear back from them. The biggest $#*!in lie I've ever heard. It's been a week... NEVER CALLED ME BACK. In conclusion, Booking.com is a $#*!in scam that takes your money and lie in every possible way to keep it.

The advertise free cancellation on bookings 48 hours before. Have had to cancel due to Covid, we are 5 days before and they have taken £150 off me for the cancellation, they say it is not them but the hotel! Then don't advertise as Free Cancellation then! Poor service, do not use this company. I had booked many times through them, but the proof of a company is when you have a problem! This company is not interested, they charge on Free cancellations, it is rubbish!

I booked a flight through Booking.com for United Airlines. After extenuating circumstances, I had to cancel my flight. United Airlines approved a FULL refund and sent the money back to Booking.com. This was in October... Booking.com refuses to give me any information on my money and sends me automated responses to all requests for information. They refuse to give me actual information regarding my refund (which should be full since the airline approved it). This is not my first negative run in with their lack of customer service, but it is my first run in with them trying to steal $1400 from me. Do not use this company!

They advertise worry free cancellation policies but then they keep your money and you can't get through to anyone to get your money back. Your only recourse is contesting the charges with your credit card company. Booking.com is a total scam.

I proved to them that the property i rented had shown false images and they refused to give a refund or even penalize the property owners. Basically they are in cahoots with these 'thugs' and as a result would recommend you use AIR BnB it's sad but true.

Booking.com scammed me immediately in less than 5 minutes. I booked two rooms and cancelled immediately in less than five minutes. They refunded half the money and when asked they mentioned that one of the rooms was not refundable. WHAT! Exactly. Despite of the email i received for both cancellation and confirmation stated that cancellation was free of charge until day prior to arrival at no charge and the booking was for ten days later.

When i called their customer service they advised, one of the room was non refundable ( which was not mentioned anywhere during the entire process). Does not end their they than said called property and the owner of PASHA hotel actually delivered even worst experience bluntly lying that the money is with booking.com call them.
So between booking.com and pasha hotel they both are celebrating Christmas on my 70 pounds that they both scammed me off

A glitch happened from the website during booking and it booked for 2 adults instead of 3, contacted the customer support to help to cancel the booking to let me rebook, they said I need to pay 600 DHS cancelation while it wasn't my mistake, and the agent ended the chat without even make sure I'm satisfied or giving me a chance to reply back!

This company allows Covid rules to be broken in every way and makes a mockery out of those who follow rules. STINKING accomodation.

I booked with them months ago and had to reschedule due to COVID. They are completely uncooperative and will not provide a contact number. The number they have goes to a dept that can't help. It's all don't call us, we'll call you, but they email saying they called and there's no missed calls, so no idea what they're talking about. Complete bull$#*!, avoid them at all costs.

Got a 30% offer then had to sit on the phone for 30 mins to try to redeem it...

I you value your safety and well-being, stay away from this dump of a "hotel"! I wasn't in my room for more than 2 minutes when I noticed that the door had no deadbolt and no other manner of properly looking the door. Furthermore, when I was returning my key so I could leave, I noticed a drug deal occurring next to the office, which happened to be an opened window in another room of the hotel. There is minimal lighting and the few lights this dump has were turning off and on. I made the reservation through Booking.com but both the hotel and Booking.com refuse to return my money!
Disliked · EVERYTHING that's why I immediately left. Also, the fact that my money wasn't returned even though I didn't spend more than 2 minutes in the room is further proof that Minsk is not only unsafe, it's also an unscrupulous business.

The property with roaches and booking both charged me and the deal was supposed to be pay when ya stay fighting to get my money back. Don't pay twice deal with the property directly. The reviews on booking are not accurate in my opinion the property was gross

I made a hotel reservation for Drowne Plaza apartments hotel in Dubai on booking.com. The free cancellation policy was on Dec. 7th. I canceled the reservation on 7th at noon and the system showed I will be charged $145. I called booking.com and they ensured me they will address this problem. I followed it up for 4 days and finally after spending more than 7 hours on the phone, booking.com said they cannot do anything about it and my account was charged $190. Save yourself a headache and find a better booking website. This website is fraudulent and is ripping people off.

Booked a hotel room and found out they charged the same rate as a member rate to the hotel! Advertised a $50 dog fee and hotel told us it is $100! $275 per night for a discount extended stay hotel that was filthy and in disrepair. When I waited on line for a very long time to talk to a rep she hung up on me when I explained the charges discrepancy! Total scam, fraud, don't waste your time with this site!

Do not recommend booking.com. 0 stars out of 5.
Looked at accommodation Saturday morning and it was a good price, later that day there was a price surge so I contacted customer service and they asked me to book the accommodation and they would adjust it to the discounted price. Now they are calling me a liar and I can't even cancel the booking without paying in full.
Their ‘customer service' is to tell you that you are wrong or you are lying and repeat themselves over and over until they hang up on you.