Deborah F.

I have used Booking.com for years booking both international and domestic hotels. But recently it seems that unless you book it immediately when you see a good price, within minutes that price can change substantially. I went to another competitors site and got the same original price that I had seen on Booking.com that had increased $25 while I checked with my traveling partner to see if it met their needs.
I tried to call booking.com to give them a chance to meet their original price, seeing how I had a picture of the offer, and there is absolutely no way of getting to talk to a human being unless you already have a booking number to reference. They will no longer be my number one pick for a hotel reservations.

Order was easy to place on-line. Customer service associate was pleasant and was able to answer my questions.