Bailey Street Home

I ordered a chandelier that was advertised to have same day shipping. It did not ship so I contacted customer service via chat. I was told it would not ship for more than a week so my options were to accept $50 or cancel the order. I was not informed in the chat that if I canceled it might still ship. Three days later I received an email it shipped anyway. When I attempted to make the return I was told I had to pay 10% fee for the return. On another chat with customer service, I indicated I was not advised of this possibility in my return options and they told me I still had to pay. When I said I was going to dispute it I was told by customer service "it would put me in a difficult situation". Scary

Your representative sucks! He is so rude and unprofessional and keep on repeating the same thing all over again! No empathy, not very helpful and not knowledgeable! Also, please send us an email for any orders being placed online because we needed that! Your process sucks!

888# will hang up on you after directing you to "live chat" on the website. Chat bot said I had a 3 minute wait for a live agent - 25 minutes later I'm writing this review...

No project can be completed in 30 days. By the time I prepared and planned out the rest of these two light fixtures, I was on day 38 since I received the product. I requested a return and I was told I exceeded the 30 day policy. I would NOT have purchased from this seller had I realized I only had 30 days to return them if anything came up. Something came up. I am stuck with $400 of lights that I was told to just sell online. I don't know why they won't take them back - but for $400 I will never purchase anything from these guys again. They also didn't respond to my request the first time - completely ignoring it.

I ordered a beautiful crystal chandelier that when arrived, had a small issue from the manufacturer. I reached out to
Bailey street home and within 24 hours. They had a resolution machine and got me taken care of quickly. I am so impressed with the customer support.

The chandelier is absolutely stunning!

Receive 3 of the four lights not broken. Since July, it's now October we have 3 new lights and one old one that is a 100% different. The glass was broken and they told me a replacement order was out in, over a month goes by and I call and they tell me it will be in stock Sept 24. On September 25 I get an email saying it'll be mid November. This is unacceptable service. I requested a full return and they refused. I put a dispute in to PayPal and they finally tell me they will send a whole new light. I don't care I just want a complete set of four outdoor lights and waiting more than four months to resolve is unacceptable. If I don't have a full set I will dispute again and report to the better business bureau. I've had better service from Wayfair and Overstock!

Unlike other large e-commerce businesses, this company does not provide a return label when returning product. You will receive an RMA number, take you product to a shipping company ie.-post office,FedEx, UPS. You pay the shipping costs, mine was $86 and then you have to fill out a form online with the tracking number because they don't provide return labels.
I returned 2 light fixtures to Build.com and it cost me $17. From now on, I will not buy from Bailey Street or any other e-commerce business with these return policies.

My coffee table exceeded expectations. More beautiful and spacious than I expected. I purchased it from Bailey Street Home for a fraction of the price of their competitors. Delivery was smooth and the truck driver brought it into my home and unpacked it for me. There was a small inconspicuous blemish inside the cabinet caused from shifting in transit, so I called customer service and they adjusted the price even further so I could retouch myself. Will be purchasing a bedroom set and a dining room set from Bailey Street Home soon.

Arrived within 2 days and well packaged to protect both parts. Easy assembly and looks just like the photos. I initially thought it may be slightly uncomfortable but once it had arrived I was pleasantly surprised that it wasn't and the quality seems brilliant so far! Very impressed

I am more than pleased with the service and the quality of the items at Bailey Street Home. The site is easy to navigate, and has a vast choice of products and sales options. I've ordered a set of chairs and a dining table and am very satisfied with my order. The delivery was also quick and convenient. Thank you for your service!

I purchased a plant stand from this company. Unfortunately, it did not live up to the description. I returned the item per the instructions they provided. There was a RGA # provided, however, no shipping return label. Their Free Return Policy states orders over $200 they will pay the cost of the return shipping. The cost of the item was $411. I took the item to FedEx and I ended up having to pay $108.27 to return the item. This is false advertising. I plan on reporting them to the Better Business Bureau. Do not buy anything from this Company.

Have order in March 15 2022 and been more than 2 month's and half. Haven't received it ( it was a backup order tho but this mjch longer i was not expecting) anyway i will come back and update my review as soon as I got the item or not.

I placed an order for two sconces on Wednesday, 5/30 because of their same day shipping or get $50 claim in hopes of receiving the lights ASAP. I called customer service one week later because I hadn't receive any information about shipment. I waited for over 25 minutes and the only information they could give me was that they would email shipping information in two days. I get shipping information two days later on 6/2 thinking the lights would be sent soon, but the shipping status has not been updated and it's been 4 days already.

Beware of their same day shipping or get $50 claim. It's deceiving! Yes, I received my $50 credit but I still don't have any lights.

Also, I've emailed Bailey Street Home SEVERAL times and they have not responded. And their customer service phone line always has a very long wait.

I WOULD NOT recommend that you order from Bailey Street Home. Horrible experience.

Long hold times which I had to expierence a few times. I made my intial order with my wrong credit card and called right after to update it and they told me they couldn't. This is something that is very easy to do on an Amazon or Wayfair order. I ordered two chairs which I hardly used over the year. One of them totally fell apart when someone was getting up a year and 2 weeks after my order. I called them hoping they could do something (maybe a discounted replacement or replacement parts) and they kept repeating it's over the warrenty so there is nothing we can do. I was not looking for a full refund. I prefer to order from companies that are reasonable and try to work with their customers when they sell a product that falls apart with limited use in a short period of time.

I ordered a new ceiling fan from Bailey Street Home and a downrod to attach it to the vaulted ceiling in my bedroom. I mis-measured the downrod length so the item I received wasn't long enough, so I contacted Bailey's customer service to request a return and refund.

Long story short, their Customer Service team (namely Ms. Ann Magat and Mr. Daniel Williams) did a great job assisting me with my inquiry, even following up when I was not able to respond to emails for several days due to circumstances. I received my refund in a timely manner.

I really appreciate their help and would definitely order from Bailey Street Home again due to their great service.

I am on a mission to find the best home decor for my living room. I love the colors of the walls and the floor, but it's a small room and I want to make it bigger and brighter. After looking at a few stores, I found the perfect pieces for my living room at Bailey Street Home. I ordered a dining table and a set of chairs. The pieces I chose are very colorful and vibrant, and I love their sturdiness and quality. It's very comfortable too. 100% satisfied!

This was my first and will be my last time shopping with Bailey Street Home! I received a damaged clock and requested a replacement. I received an email requesting pictures. I sent in pictures and a video of the clock with no response. I called customer service the rep said she would submit a ticket and someone would reach out to me via email within 24 hrs. I never received an email. Called back…same response. Buyers be ware… if you receive a damaged item, don't expect the replacement or refund process to go smoothly! I will NEVER shop with this company again!

My experience with this place was the worst customer service ever, I was trying to place an order for a desk and when it went into my cart it was taken out and the price changed. I called several times was on hold for a very long time and then finally got someone in customer service they always said that is not my department I was transferred to a voice mail with no return calls emails were not answered as well, would not recommend as there are real companies that appreciate their customers.