- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I purchased a plant stand from this company. Unfortunately, it did not live up to the description. I returned the item per the instructions they provided. There was a RGA # provided, however, no shipping return label. Their Free Return Policy states orders over $200 they will pay the cost of the return shipping. The cost of the item was $411. I took the item to FedEx and I ended up having to pay $108.27 to return the item. This is false advertising. I plan on reporting them to the Better Business Bureau. Do not buy anything from this Company.
Peggy H.'s review of Bailey Street Home earned a Very Helpful vote
Peggy hasn’t received any thanks yous.
Peggy doesn’t have any fans yet.
Peggy isn’t following anybody yet.
Empty.
We bought a fan and it was defective and we were denied our return and received an email saying...
Unlike other large e-commerce businesses, this company does not provide a return label when...
Hello Peggy, Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced regarding your return. After reviewing your order, we acknowledge that the initial email requesting a return label did not include one, and we regret the oversight.
However, we noticed that you had already shipped the item back before contacting us. The email containing the return instructions clearly stated the following guidelines:
"IMPORTANT:
-Please ensure careful packaging of the merchandise to prevent any damage.
-The package must be returned in its original carton, including all packaging materials and accessories.
-The merchandise should not have been installed or altered in any way.
-Kindly refrain from writing on the box.
-Refunds for returned products cannot exceed the originally charged amount.
-Any original shipping charges incurred are not eligible for a refund.
-Once you have shipped the item(s), please provide us with a valid tracking number for proper tracking, delivery confirmation, and timely credit processing. Proof of delivery will be required before issuing the credit."
Had we been contacted prior to the shipment, we would have promptly provided you with the necessary return labels. Unfortunately, we are unable to issue a refund for the shipping cost that has already been paid.
We sincerely apologize for any confusion or misunderstanding caused. Please let us know if there is anything else we can assist you with.