Emily M.

I have been through hell and back trying to get ahold of customer service because the product I received doesn't match the image on the website (photos show what they advertised vs what I got - the legs aren't the same wood or joints). I've been trying to reach a resolution on my issue for over three weeks and haven't heard back. They don't respond to emails, I was on hold for over three hours on the phone before realizing their office had closed and the system kept telling me a rep would be right with me, the chat queue wait time is inaccurate... Funny how they respond to positive reviews quickly but not to customer help emails. The "we're a small company and have suddenly had a ton of new customers and can't keep up" excuse is trite. I have nothing positive to say about Bailey Street Home and will tell my fellow designers to stay far far away. Most of the reviews that show on the main page of their website are fake, if you see this one congratulations on finding the real reviews. I know the good deals are tempting but spend your money elsewhere.