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I placed an order for two sconces on Wednesday, 5/30 because of their same day shipping or get $50 claim in hopes of receiving the lights ASAP. I called customer service one week later because I hadn't receive any information about shipment. I waited for over 25 minutes and the only information they could give me was that they would email shipping information in two days. I get shipping information two days later on 6/2 thinking the lights would be sent soon, but the shipping status has not been updated and it's been 4 days already.
Beware of their same day shipping or get $50 claim. It's deceiving! Yes, I received my $50 credit but I still don't have any lights.
Also, I've emailed Bailey Street Home SEVERAL times and they have not responded. And their customer service phone line always has a very long wait.
I WOULD NOT recommend that you order from Bailey Street Home. Horrible experience.
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We bought a fan and it was defective and we were denied our return and received an email saying...
Unlike other large e-commerce businesses, this company does not provide a return label when...
Hello Stony,
I apologize for the inconvenience and frustration you've experienced with your order. We understand the delay in receiving the lights and the lack of updated shipping information, and we're sorry for any inconvenience caused. During this holiday period, we are facing higher call volumes, resulting in longer hold times on our customer service phone line. We are actively working to improve the situation and appreciate your patience. We also apologize for the lack of response to your emails. This is not the level of service we aim to provide, and we assure you that we will promptly address this issue.
To resolve this matter, please provide us with your order details, and we will personally investigate and take appropriate action. Your satisfaction is important to us, and we are committed to rectifying this situation.
Thank you for your understanding, and we apologize once again for any inconvenience caused.