Nathan S.

I booked a hotel for the end of the month. At the end, it said my booking was no longer available, someone else must have booked the room. However, you TOOK THE MONEY OFF THE CARD I ENTERED! I am unable to get through on your website to speak to someone because you require a confirmation number to be able to talk to anyone, which I do not have because the "booking" did not go through even though your charge did. I searched EVERYWHERE online for a phone number for you people since there is not one on your stupid website... didn't help because when I call, I am unable to get past your damn telephone prompt that requires a confirmation number. I try clicking "Forgot confirmation number" but NO EMAIL EVER COMES. This is the absolute worst WORST business I have ever dealt with. The card company is having to cancel my card in order for me to dispute the charge. Insane!