Blue Apron

If you haven't started the blue apron but thinking about it, you have to know this.

Your free first delivery is actually not free unless you cancel BEFORE you receive the first free one. Do you understand what I am saying?

OK, I received my first FREE delivery last Thursday, today is the following Monday so it has been 4 days including the weekend since my first free delivery. My credit card was charged $60 last Saturday from Blue Apron, so I call them to stop the second delivery until I have the chance to try out the first delivery I received. Guess what, I CAN'T. According to the supervisor, I was supposed to notify them to skip or cancel 6 days prior to the next delivery. How am I supposed to decide to skip a delivery or cancel the service when I have not even started the first trial meal they sent me?

So, here's a lesson. When you order your first free delivery, make sure to cancel or skip even before you receive your first delivery unless you know for sure you want to continue receive products from them.

Surprised at all the bad reviews... and why are you folks blaming them for shipping? They are not the shipping company! There food is always good, and I am amazed at what I get from them every week. I have never been missing an ingredient yet and I get it every week.,... I can count on one hand the number of ingredients that have been a bit wilted or iffy in OVER A YEAR... for gosh's sake, I live in PHOENIX... it is 120 here... they do an amazing job of getting it here fresh and in good shape. If you are unable to get your box in quickly and you live in a super hot climate, I would recommend not doing summer deliveries... but because I can get my box in during the day or shortly after delivery and have a place they can leave it in the shade, I have been successful even through the summers here. I still LOVE it, and putting it on hold is not a problem if you need to, as well as canceling it... my friends have tried it and canceled it NO problem... you just have to be smart enough to READ the rules. It takes them almost a week to prepare and order or you, so you have to cancel by the date they tell you in order to stop the order. Common sense! Now they are offering less complex meals, so those of you who don't want to invest an hour for an amazing meal, stay with your drive thrus and miocrowave meals...

I used the service for 3 months and initially the quality of the products was good and there was excellent variety. After the first month, The produce was suboptimal. There were insects in the snow peas and the peas were chewed up in parts. There was mold on the peppers and parts of the pepper were liquified. Scallions were translucent and soggy. Zucchini was very soggy. My friend, who used the service for the same time period, found a dead lizard in her produce and a portion of another dead lizard when she started to chop up the bok choy.
Tomatoes were cracked and soggy. When I notified the company and sent photos they informed me that this happens with fresh produce. They did give me a credit of $24 but I really wanted safe food.
The side dishes were very generous but the protein portions were at the small end. I ended up purchasing fresh produce and more chicken in order to prepare a full meal for two people. Even though the portion size was small, the quality of the meat/chicken/shrimp was good. The other seafood was fishy (Alaskan pollock not so good).
The recipes were interesting and the variety was great. My husband really liked the meals because of the red pepper/hot sauce/spiciness. If it wasn't for the scary produce I probably would have continued with this program. But after 3 months, I was a little uneasy about what I might find when I opened up the box...
Maybe it was just bad luck for me and for my friend but it is interesting that we both had the same negative experience.
I am planning to try a different company as I like the idea of preparing and cooking fresh meals.

Recently joined Blue Apron, first parcel arrived barely on ice (with chicken no less) and the second parcel was a no show. I called Blue Apron and stated I have a RING Camera system and I am here all day, every day, the package is sitting in front of someone's door, but it's not mine. The CSR, "Oh I can't give you a refund until FedEx has a chance to correct the issue and that's not until 9pm. Ummmm, I live in SUNNY FLORIDA and today it's in the upper 80's. So I "AGAIN" state that FedEx attached a photo of my package sitting in the Florida SUN and in front of someone else's door. Folks, there's no fixing this and now I ponder whether or not that's what happened with the first box that was barely on ice? I ask for a supervisor and I get Mr. Personality, Lord hold my tongue. Just cancel my membership and issue a credit for today's delivery, because if FedEx attempts to fix this issue by bringing the box here, after it sat in the sun all day, I will promptly drop the box off at a FedEx facility. Imagine your box sitting outside in the 80+ degree temperatures with chicken inside it, whereas even the wild life would walk (NO RUN) past the box, because the STINK would be so foul. UGH, if you're going to partner with a company that simply hires people that have a valid drivers license (and that's not saying much these days, because they give them out like candy anymore), then both of you deserve to lose customers. So glad I'm closer to the exit rather than the entry, Lord have mercy on these poor souls. UGH! Go to the grocery store and NEVER chance where your box may or may not have ended up before it came to YOU!

Don't fall for the "WW" (weight watchers) being a healthy choice for meals. I was shocked when I received my first order and looked at the nutritional page from the meals I got. Yes is has protein BUT
Beef Vegetable Stir Fry w vegetables=34g of carbs & 18 sugars per serving!
Italian Chicken & Vegetable Skillet w cheese=32g of carbs & 19 sugars per serving!
Mediterranean chickpea grain with carrots, carbs=101g of carbs per serving! & 22 sugars per serving!
I could eat 2 whole pizzas and a 2 liter of pepsi for that! What makes this WW? I called Blue Apron two different times and they were clueless and passed the buck to WW. I called WW and they were also clueless and told me to call Blue Apron. Seems they know how deceitful these recipes are and conveniently don't know anything. Event he supposed manager seemed even more clueless than the reps that answer the phones. I cancelled my subscription with them and will continue my orders with Hello Fresh. Their regular meals are way less than this company. Not "healthy" in any way and WW allows their name to be used?

I admit I was just going to do the free box and quit Blue Apron. But I had alot of fun cooking the meals. I was using ingredients I'd never heard of before - like oolek sambal. And realized not knowing about this ingredient made all my previous ventures into stir fry boring. I love that oolek sambal stuff. And never used lemon grass before. Loved it. So then I decided I'd had enough fun and was going to just do Blue every other weekend to "save" money. Its just husband and me at home now and yet I admit I cook like I have 5 kids "so we will have leftovers" and I won't have to cook. Ok, so I end up throwing out craploads of food. I figure - hey, I can do Blue and not have to go to the grocery store and I'm pretty sure I'm way ahead with Blue for cost - as embarrassing as that is to admit to myself. Plus, I'm tired of all the food I have made for the past 20 years. So yeh, I love Blue Apron. Oh, and its complete crap that Blue is NOT enough food. My husband played college football and I'm no dainty thing and its completely enough food. Yes, I give Blue a thumbs up. Note: when the box arrives, I get out 3 pyrex glass dishes and sort the ingredients and set them in the fridge. I have heard other services put meals together, and that would be nice, but its simple to use the recipe cards (they are 8 1/2 x 11) and take the big ingredients and the baggies of "knick knacks" and sort when box arrives. I didn't do that initially and it was dumb. :) Have fun.

My boyfriend used the catering for my BD party. I am very glad you prepared everything so cool. My guests and I are satisfied!

Just wanted to give a quick shout out to BLUE APRON for its commitment to QUALITY and CUSTOMER SERVICE.

A friend of mine sent me a 'trial meal'... and to make a long story short... i wasn't able to receive it until just before thanksgiving... and didn't quite understand the logistics of 'canceling' or how to 'move forward' (or not) with a Blue Apron subscription.

That said... between already having too much food (single woman... kids dispersed...)... i had WAY TOO MUCH FOOD for the holiday AND to include a Blue Apron meal for 'two'.

I then was charged for a SECOND delivery... before i could actually 'prepare' my second meal... which became overwhelming and potential 'food and money' wasted... while i still hadn't determined whether i'll be a BLUE APRON customer in the future.

I contacted CUSTOMER SERVICE right away... and they RESPONDED TO ME RIGHT AWAY :). . And not ONLY did they 'refund' the charge for the second 'box'... but the delivery still arrived 'as scheduled'... and MOST IMPORTANTLY... their 'understanding', professionalism and overall great handling of the situation was FABULOUS and so positive... if/when i'm able to join 'Blue Apron'... i already anticipate it being a wonderful 'service'.

This is—sadly, 'rare' i'd say...(hahaha... cooking term!)... especially 'ONLINE' so THANK YOU, BLUE APRON. I hope when the dust settles and i have 'time' to put together the robust and imaginative menus your company puts together—i'll be joining BLUE APRON for the long haul!

All the best and thank you,

Audrey wells
FRINGE/proprietress