Blue Apron

5 weeks ago I tried cancelling my Blue Apron account. I was told an email with instructions on how to cancel would be sent. Today, I get an email saying my delivery is on it's way. I called customer service, my account shows that I did make the cancellation request but failed to follow the instructions to cancel. That was because I never got that email. Now, I'm stuck with two chicken order that have butternut squash and farro, two ingredients I don't care for plus I have to pay for this meal - unbelievable! Be weary when having to cancel from this company - they make it hard to so. I won't be back.

Horrible customer service. They send you a gift card and when you can't use it because there is no place for you to input the code, they tell you they can't honor it because you are already a customer. This is one week after I became a customer and tried to use the gift card THEY sent me! I wrote them asking to honor the card and apply it to my bill. I told them I felt this was a bait and switch tactic and her response was inappropriate. I would have to cancel my account if they could not honor the gift card that they mailed me. Caroline O in customer service said " oh well if you feel you need to cancel the subscription here's how to do it ". Then she sent me three links that did not direct me to canceling my order. I had to work hard to find out where to cancel it because she would not do it for me. It's really too bad because I would've continued my service until I got such an attitude from her.

A friend highly praised Blue Apron and gave me a free week to give it a try. I was initially impressed by the free box of 3 meals for 2 people. The box arrived on Friday and I was charged for the following week already on SaturdayI hadn't even tried a meal yet! How could I know I wanted to continue? When contacting customer service I received a horrible canned message, not addressing my questions AND included 3 other responses with instructions to the employee of how to respond to a customer! Upon replying back, they did, to my utter surprise, cancel and refund my order.

As for the mealsone meal with meat was pretty good, the other two smelled amazing, but tasted mediocre. Between these two experiences I won't be doing any more orders with Blue Apron.

I have been loving Blue Apron! The meals are fresh and beautiful! Its so exciting when you get your Blue Apron box! Ha!
I love every single one so far! Love that you get everything you need to make your meal. No waisting anymore food! And its just enough. You wont over eat because its perfectly proportioned. Just enough and I am full. And nothing comes from a grocery store. All from organic farms and fisherman. Love supporting that!
I love to cook and I am making new thing that I would have never tried before Blue Apron.
I love it!

Service sounds like a good idea but turns out to be a nightmare. There are barley any vegetarian options available and when I went to cancel my account because of that, they customer service was terrible! They told me that I could cancel my acount but they would not refund me for the upcoming weeks food and that if I didnt like I could give it away! Really! Horrible Horrible customer service. I would not recommend Blue Apron to anyone!

I was told I was limited as to what I could order on my delivery. I specifically stated in my profile I don't eat red meat. Yet, my options included red meat and vegetarian grass stuff! I feel like I am a horse grazing based on the selections.

I requested two of one meal since I wasn't happy with my choices. I was told "no" unable to duplicate a meal in a shipment. Customer service is a BIG waste of time. I just need to use my gift card up and cancel as soon as I can.

I hope there stock plunges!

I would never have considered this option before COVID-19. Doing that much work to prepair and cook food, the cleanup, etc. But, working from home, staying home to be safe, the quest for good, healthy and fresh food when I really do not know how to cook, Blue Apron has turned out to be a life saver!

I only received 3 shipments from Blue Apron. The last 2 shipments were not the meals I picked. In the 2 meals where I got kale, 1 had a dead grasshopper in it and the other had a dead beetle. I was constantly missing ingredients like garlic, tomato and olives. The food was not that fresh. The reason I tried this meal delivery was that everything was included, food would be fresh and I wouldn't have to go to the store. Personally, for me, the food and seasonings are not that great. Add to the fact that I didn't get the meals I picked and paid for. I cancelled my account since their resolution was to offer me $30 off future deliveries. I was very dissatisfied with their meals, delivery and business tactics.

Blue Apron has changed our dinner game! Fresh ingredients, easy recipes, and diverse menu options. Everything is portioned correctly, cutting down on waste. A culinary win!

If I could give zero stars I would. I used a $30 promo for a $30 order. The total was $0. I emailed because the promo was not applied and $30 was taken from my account. I attached a screenshot. I requested a refund and the account cancelled. Customer service did not do either of these but instead sent me an email saying my total was $30. Today, another $60 was TAKEN from my account without authorization. I AM FURIOUS! GIVE ME MY MONEY BACK! You have now charged me $90 for a freebie. This is ridiculous. I enjoyed the product. But, unless you process a full refund, I will actively tell everyone I meet not ever to use blue apron. My next step is to contact the BBB or the Arizona attorney general to investigate this.

I had Blue Apron, it was only OK. I cancelled it due to having key ingredients left out of the box EVERY TIME. The just sent me an email saying they "missed" me, and offered 2 free meals. This was a total scam. I went to their sight, was told to order meals for the next delivery scheduled. NO CODE or free meal offer mentioned. The home page said I was deactivated, yet I got and immediate response saying I had purchased TEN COOKING bowls! What a rip off! NO WAY to contact them, no live chat or phone number. STAY AWAY!

Hype describes this menu. So called unique food that is average. People you can do the same food but half the cost if you would take time to learn. Use good quality shrimp, pasta, marinara & a few spices. Voila-you have a meal. It isnt rocket science. Vegetables grow in dirt weather organic in the USA or Chile. Talk to your grandparents, they can teach you how to grocery shop & cook. Its not new. Stop thinking that grocery shopping & eating healthy are trivial matters. I would be writing a better review if Blue Apron provided meals that my 84yr old mother would eat. Balanced nutritional meals that arent revolting. Mother is not going to try squid ink pasta, or purple potatoes; my grandchildren wouldnt touch it either. So who is eating this food? Adults who want to look special. Get over yourselves.

A great food delivery service. They always fulfill all orders quickly and with high quality. They also have very responsive employees.

Food in Blue Apron is the most delicious! Already 6 months only your client. Well done, continue the same, success!

While the food at Blue Apron is decent at best, I have had nothing short of a terrible time with the company. Their goal is to steal money from you however they can. In several of my orders there were ingredients missing, and to fix this they offered 5 dollar credit to the account. However, when you're missing half the meal this does not really add up to much when you are paying $60 dollars for the whole box. When trying to cancel the order, they put you through the ringer. Their terms say you cannot cancel the upcoming order (which they automatically process) if the package has already been processed or shipped. When I went to cancel, my upcoming shipment said "processing" which is not specified in their terms, so I thought I was in the clear. WRONG. Apparently, in the world Blue Apron lives in, processing means that it has already been processed. I have had several email chains and phone calls and no one will fix this. They are stealing money. End of story. I would not recommend Blue Apron to anyone.

I received 1 week of Blue Apron for my birthday, and was curious about the whole system - this is nothing I would have ordered on my own. Received package with recipes and ingredients for 3 meals, and found a moldy head of garlic, a red pepper with a rotten end, a cucumber that was squishy at one end, and a tiny head of endive that revealed rotten tips on the inner leaves. I cancelled my account and let customer service know about the condition of the vegetables. They offered a $19.98 credit, but only if I reactivated my account and ordered more food! I don't want anymore food - I just want some compensation for the sub-par produce! At the price they charge, I think it's reasonable to expect premium produce. Also, the meals were supposed to feed 2 - but I needed to augment the menu with big green salads I made from my own ingredients in order to fill up my husband! Finally, the prep time stated on the instruction card is a joke - each dinner took me at least twice as long to prepare, and I am no novice in the kitchen!