Bloomex

So here's the question. Do you ignore social media reviews because it's just a bunch of cranky people or, do you check out if there are cranky people who reviewed a company you want to give money to?
In the case of Bloomex, read first. Every comment I found - after the fact - echoed my experience. Promised delivery. Didn't respond to calls. Ignored me on live chat. Didn't even respond to an email despite sending an automatic response saying "we'll get back to you within 24 hours". Oh and when the flowers do arrive they're squashed and not as described.
Buyer beware right? But guys, if you live in a different city than your 93 year old mother and you want to do something nice for her, do your homework. And no, I do not recommend Bloomex Canada.

Celebrated my 80 th birthday, got a bouquet from distant friend.
Could tell that carnations and roses where already dropping.
Although other flowers looked fresh. Conclusion fresh flowers where put in with
Old ones. Bloomex responded that after 24 hours delivery their not responsible.

The first order was a mistake only 4 Rose's were sent. However Bloomex made it right and delivered a fuller 18 Rose's bouquet in a glass vase with a beautiful card and two packages ot Belgium Truffles. My sister who is in the stages of dying said the Rose's smell "heavenly"! They were gorgeous and they made my sister's day. Thank you Bloomex, I highly recommend Bloomex. The customer care is outstanding. Many thanks, Jennie Thomas Shepard

My husband recently received a Bloomex gift basket (GTA) ordered by his sister in England. It was beautifully wrapped and delivered to our door in a sealed box. The assortment of goodies is awesome! We were so impressed that we ordered a similar gift basket for a helpful neighbour. Communication from placing the order to delivery was excellent. Highly recommend!

Your best bet for flowers is to order directly from a flower shop, you may pay a little more but you won't be disappointed or embarrassed.
The first order I sent arrived with dead flowers in them. This last order was tulips, I didn't think there was much that could go wrong with that... wrong...
They arrived wilted. I was disappointed and embarrassed. I have not ordered any of their food baskets... but they might be okay. Hope that this review assists you in making a decision on sending flowers.

I spent a long time picking just the right flowers for my daughter in hospital and ordered the deluxe version. There is a large difference between what I ordered and what arrived. The one that arrived is very sad looking but hopefully it will cheer my daughter up.

I ordered this beautiful Starlight Serenade and my grieving Aunt received dead flowers with holes in the leaves. Extremely embarrassing under the circumstances. Bloomex should be ashamed of themselves, and I paid 76.99$ not even a bow or no care went into this arrangement at all. Shame on Bloomex

Orders arrived late and two days apart. Delivery person did not ring door bell. Package thrown at front door. Flowers arrived after 11:00 PM and left at front door while it was snowing. Powder to mix into water missing. No blooms in the arrangement! Doubt they will bloom due to cold shock. This company made a stressful and sad situation worst.

Spoiled a flower delivery for a birthday, just didn't deliver, now they refuse to return money. Do not order from them I cannot stress this enough, read their twitter replies and look into their reviews. So many people have fallen victim to this company and I'm not sure why consumer protection is mot involved with them yet.

They were supposed to deliver May 8-10 but did not. I wanted my money back, and they wanted store credit? The point being I never want to do business with them ever again. Customer service was atrocious and felt like I was calling an overseas fraud call Center. Woman was lying through her teeth. Avoid Bloomex at all costs.

To keep this review brief, my relationship with bloomex has been nothing short of continuously disappointing. Have ordered flowers for three separate occasions, each of which left much to be desired. Wilted flowers the first year, a three day delay the next, and finally a delay this year that will mean that flowers ordered in time will arrive 3 days late rather than 3 days early for Christmas. Overall an unreliable service offering poor quality, or at the very least poor quality control. It should be mentioned that customer service was also contacted on each occasion, leaving little to no solution the first two times, and an offered store credit refund the third.

Do not purchase from this company! Image one shows the arrangement I purchased online for Mother's Day. The second image is what was delivered. The style of flower and the color palette is completely different. Bloomex customer service did nothing to rectify the situation. They simply sent me a disclaimer saying that the flowers delivered were acceptable substitution. I'm absolutely disgusted by their customer service.

Quality of flowers delivered did NOT at all match what was represented on the website photo and description. When I reached out to the company to complain, they said the florist provider could not satisfy the flower requirements as per their website description and substituted with other items they say were of equal value and were in-line with their policy. Looking at the two photos, a clear visual discrepancy is evident and lower grade flowers were used and the overall bouquet uniqueness is lost. I could have purchased nicer pre-made flowers from the corner store. I never complain unless it's warranted yet they refused to rectify the situation and do the right thing and only provided a small $20 store credit that can't be combined with any other offers. Very disappointed with how they handled the situation and will take my business elsewhere.

Bloomex is a big scam. They have pics of beautiful flowers on their website but what you get is far from the pic you saw. Actually, I bought white daisies but what they sent were some creme coloured roses that already had brown petals. I complained and they said it was in the fine print that they could substitute other flowers for something of equal value if what I ordered was not in stock.
After a week these ugly roses have still not opened and they're getting very brown. I paid $44.99 for daisies and got brown roses. My wife was out grocery shopping today and picked up a beautiful bouquet of daisies for $9.99.
If you want nice flowers I highly recommend you not use Bloomex and look else were. I actually went to post another review on Google and noticed that they had 3,000 more reviews than last week when I posted. SCAM

If I could leave 0 stars I would. I will NEVER be using Bloomex again in the future. I purchased Valentines flowers for my husband and they delivered this embarrassment. It's Valentine's Day not a birthday or a get well soon. This bouquet looks like something I could've purchased at the grocery store. Your customer service is absolute garbage. Rude. Unhelpful. I'm not the first customer you have done this to either. You "substitute" something that is completely unrelated to what is purchased. I've sent emails requesting a refund as per your customer service and no response. Do not bother replying on this review with your BS scripted response about caring. You don't. You feel you can just do whatever you want and justify it as "comparable". It's called fraud.

I ordered flowers for my mom that were supposed to be delivered Dec 24, they arrived December 27 brown and dead. Disrespectful and disgusting. Do not use this company it's a waste and theft of your money. The company and employees are obviously uncaring. I've used them before aswell and the flowers have never been the same as the photos, always a disappointment.

If you are looking to surprise a loved one with a nice bouquet of flowers you will most likely end up being very disappointed as I was. The quality of the flowers was appalling with customer service to match. Giving them plenty of opportunity to correct the issue all I got was feeble excuses and by the looks of it a well rehearsed response, obviously lots of complaints... I will certainly not be using this company again and strongly suggest anyone considering using Bloomex look elsewhere to save disappoint.

Get you act together Bloomex and deliver what you are supposed to, the flowers delivered didn't even match the website. You had your chance to make good, hence the well deserved feedback!