Bikeinn

Bought a set of tires. After more then three weeks they only delivered one tire.
Contacted them several times and after another week they say both tires sent. It is not their problem anymore and so no refund or second tire for me.

I wish I would have looked at the reviews on sitejabber before doing business with bikeinn. I have no idea how they are 4.5 star rated on "verified reviews"? It took 5 weeks to receive my order. I googled "bike parts Canada" and was directed to bikeinn. It was only when I used the tracking number that I realized bikeinn is a Netherlands-based company. The international duty fees were a surprise extra cost.

I have ordered from here two times. I will agree…. Shipping took way longer to California, USA than was advertised. It actually took between 2 & 4 weeks to receive my order. After knowing that it would probably take that long the second time around was not a big deal. They have the lowest prices on the internet. The product plus shipping expenses were less than anyone else's asking price. Yes shipping took way longer than stated.

It stated 2 day delivery before I paid - but it's day 20 and they haven't responded to 3 emails. I paid more for the rack to not have to drive downtown - but it was not worth it. The tracking info from my order stopped updating 16 days ago - so they seem like a scam website to me. Their ordering process needs to give you more realistic shipping estimates, and tracking information that doesn't update for 16 days straight is absurd.

I've seen quite a number of unhappy reviews which made me nervous after ordering so i thought i should mention my good experiences. First items were brake pads. They took a long time but did arrive. My most recent order of bike grips arrived today. Third order: more bike grips and more brake pads. Fair prices, shipping charges and packaging. The correct items got here quickly and with excellent, proactive communications and tracking info along the way.

I bought a pair of Rudy project propulse, I was very happy with my purchase and the low price I paid. That was until I read the reviews which to be honest were terrible. It really concerned me as I thought I had been ripped off.
All my fears proved wrong they arrived today. All in perfect order and within the time scale provided.
Well done Bikeinn you proved all the critics wrong

I ordered an Osprey Katari hydration pack which is supposed to include the hydration bladder/reservoir but the packaged product didn't include a reservoir. Customer service was of absolutely no help - I've received neither a refund nor did they sent the missing reservoir. I've ended up buying the reservoir from Amazon at a cost approaching the total of what I had paid Bikeinn for what was supposed to include both the pack and reservoir. It turns out that the manufacturer had made a running change to discontinue including the bladder, but the marketing description used by bikeinn did not change nor did the documentation pamphlet attached to the product itself. For just the bag without a reservoir, the price ended up being more expensive than just buying locally.

Based on my own experience bikeinn is a legit company if you don't mind waiting, bought 3 items already. Had to wait 3 weeks couple of times for my items. Will buy again!

Been more than 50 days waiting on my order to arrive. BikeINN customer service is horrible and continues to refuse to refund my credit card. Please read all the 1 star reviews on Google to see that my experience is common with this company. They now have replied to my other reviews saying they want to make it right but then just gave me the same excuses. Buyer beware - shop elsewhere or expect to be ripped off.

The have taken my money but I never received the package.
Contacted customer service, but they answered with the same sentence no matter what question I had.

Not sure if it is a fake site or just a really bad company.
Please deal with any other company, as this one is either run by scammers or just dont care about service or products.

The delivery took over 2 weeks to arrive. The product didn't fit my bike. To return, Bikeinn wanted "postage" that was more than the product itself. They should refrain from selling to USA and having returns back to Spain. I should have read the reviews - 85% receive 1 star our to 247 reviews. That says something serious about this companies business practice. I do not recommend buying anything from this company.

I have purchased an expensive item of more than 200 euro value. After 3 months I have not received it and. I sent more than 20 messages but I have only automatic replies. So no refund, no part and a lot of time spent. Crazy. It is the worst purchasing experience I had purchasing online for more than 20 years.
Do not buy anything on this site or be ready just to loose the money you have paid.

Ordered a Shimano PCE-02 DI2 diagnosting tool for 214.99 Euro. After more than 1 week I received a notification that the product was not available anymore. However on the website the same product was on stock but now for 259.99 Euro. After several emails I still got a standard reply that I could cancel my order and order again against the new price. This is not how it works. I canceled and bought it elsewhere.

I paid extra for expedited delivery (1-2 working days). It has been nearly 4 weeks and still i have not received my order. I get automated responses from them when i try to chase the delivery and their "customer service" team seems to have stopped replying.

I think that you can't find a better place if you need some accessories for your bicycle or some products for maintenance.
I always order degreasers, chain lubes, sealants and other similar products here.
You can order drivetrains, cranksets or transmissions for example too. The prices here can be very appealing.

I paid extra from expedited delivery. My purchase was supposed to arrive in one week. It arrived 2 months later. I wrote multiple emails to Bike Inn and always got a b. S. automated response. I asked repeatedly for a rebate of the extra money I paid for the expedited delivery and they just ignored me and refused any reimbursement. A terrible company with terrible customer service.

My order arrived sealed in the shipment package, upon opening no product was inside other than an empty manufacturers package. Contacted them immediately and included pictures, the response was basically for me to send pictures of the unopened shipment package. Explained to them that I did not take any pictures since it was an undamaged shipment. I requested that they send me a picture of the product inside prior to leaving the facility which they could not produce. Didn't receive any refund or proper response.