Bikeinn

My order arrived sealed in the shipment package, upon opening no product was inside other than an empty manufacturers package. Contacted them immediately and included pictures, the response was basically for me to send pictures of the unopened shipment package. Explained to them that I did not take any pictures since it was an undamaged shipment. I requested that they send me a picture of the product inside prior to leaving the facility which they could not produce. Didn't receive any refund or proper response.

It has been very frustrating trying to return a cycle jacket which was the wrong size. It was in the first place not obvious that I ordered a women size M on their website upon check out. Secondly, sending it back from NZ cost me a fortune in postage only to be held up at Spanish customs.

They are very slow in responding to your queries and there is no telephone number which I could find to speak to someone other than going through an web-based message service which doesn't keep track or sorts the discussion line. I'm still waiting to be refunded and my original credit card has now expired, who knows where my refund is going to end up.

This site lists bike items (shifters etc) as in stock whilst in reality they just take your order, your money and then proceed to order with the manufacturer or a 3rd party supplier. Often telling you after weeks and weeks of waiting that "unfortunately the item is out of stock" Refund yes, but weeks-moths of time wasted

Utter rubbish online retailer

I bought a front baby seat for my bike, even though it said to arrive with different brackets to accommodate different size bars, it totally didn't fit my (very standard!) bike. When I tried to resolve the problem with them I was stuffed around like crazy. Different people emailing me, talking in circles, from 'give us 3 days to get back to you' to 'we need photos' (which I sent them multiple times!), to ' woops, the time for a refund or return has expired'.
I honestly spent houuurs trying to communicate with them, but to no avail. I am left with a useless bike seat that cost me $170 (because delivery was almost as much as the actual price, nearly doubling the cost!). Can't even sell it because doesn't fit a standard bike. Total and absolute rip off! And no way to communicate with them. DO NOT BUY!

I'm prepared to give Bikeinn more stars... if I ever get the grips I ordered on May 4. It's now been over 3 weeks and they haven't arrived. I realize the parts were shipped from Spain, but the last entry in the tracking app was on May 17... "The consignment has arrived in the country of destination." I'm skeptical that the US Postal Service needs 11 days to get the package to me.
Sadly, after further investigation of Bikeinn, I see their "5-star" rating is about 4%.
I'll revise my review if I receive the parts by June 4.

About me: 72-year-old male endodontist and amateur bike mechanic. I build my own wheels, and have commuted to work by bike for 20 years, year-'round, in Chicago.

I ordered a poc thigh protector at the beginning of August... It was sent and then last v tracking number is from August 26, sitting in customs. Now almost 3 months ago. The package is either lost or held up, but neither is my fault. I have repeatedly asked for a refund and they refuse. They said they won't give me refund until package returned them. So I am responsible for their faulty shipping? Totally ridiculous, they are stealing my money

I would be wary of dealing with this company. I placed an order for a tyre (*******) six weeks ago and am still waiting. The only time I managed to contact them on live chat (a service which no longer seems to be available) the response was simply that "the order is delayed". They are based in Spain and there is no telephone number or easy way of contacting them. I did find an email address at one point (over a week ago), sent an email but got no reply.
So - customer service is dreadful, and there seems to be no means of redress if things go wrong.

Unfortunately, delivery dates presented together with the products are not trustworthy, in my case it was 4 days later than initial estimated date of delivery. After escalation I've got information that I'm responsible to take in to consideration all possible problems with delivery on the way, because it can significantly extend time needed to deliver it to me. Finally the customer support just let me know that they don't guarantee the dates, without any words like 'sorry for the situation' ect.

Bought a Quark power meter from Bikeinn back in March. Unfortunately it was not compatible with my bike so had to return. Paid over £11 to return using their suggested return process (Royal Mail tracked returns). Even though the initial delivery only took about a week they maintain it takes 3/4 weeks to return, it has now been well over 5 weeks and they claim they have not received it so cannot refund until they do. The Royal Mail track and trace reports that the parcel was delivered on 9th April! They have had over £500 of my money for over 2 months! Will not be using them again and advise others to think twice.

Would give zero stars if it were possible. Bought bike bottle cages and bottles, one of the bottles faulty, that's where the dodging and weaving begin by their shocking customer service. They make it so difficult, you just give up in the end. Won't buy from them ever again.

Been waiting almost a month for my tires and customer service is not great. They keep telling me to be patient, but I will never order from them again. Go to "Chain Reaction" or someone else. With the shipping cost, it would have been better to order elsewhere. I'm going on a bike tour and can't wait, so ordered from "Nashbar" two days ago and will get my product within five days. Bike Inn needs to go out of business. Go elsewhere and stay away from Bike inn!

Ordering a Giro helmet padding replacement I selected from their product pictures the exact type I needed (first picture = screenshot). I received a generic, simplified version of a helmet padding instead (second picture which also includes the original Giro part to repalce). When contacting Bikeinn, I was told that their product pictures are 'just the kind of product' they sell, and that my order was correct. They asked me to return the padding by DHL (shipping costs more than product price) if I wanted a refund. Stay away from these scam artists. Seller without any regards for clients

The absolute worst. Ordered on 12/8, item is still not in the US. They did not make it clear that your order will be shipped from Spain on the web site. Prices are US$ and no mention of serious shipping delays due to international shipping. They also take days to respond to your questions. Never again.