Bikeinn

This was my second bad experience with this store.
I placed an order and paid in full, only to later find out that one item was out of stock. They didn't inform me beforehand and kept me waiting indefinitely. On top of that, they failed to meet the promised delivery dates and refused to refund the shipping cost, even though the delay was their fault. Their low prices come at the cost of terrible customer service—definitely not worth the hassle. Avoid these guys!

We ordered four Tubolito inner tubes—one in a smaller size and three in a slightly larger size. However, we received four of the smaller size, making three of them completely useless for us. Mistakes happen, and we were initially understanding, assuming this was an honest error. However, when we contacted customer service with clear proof (including screenshots), they repeatedly insisted that they had sent the correct order. Despite weeks of back-and-forth emails, they refused to acknowledge the mistake or offer a resolution. We are preparing for a major cycling journey from Belgium to Nepal, and this unnecessary hassle has cost us both time and money. Instead of focusing on our trip, we've been stuck dealing with a company that refuses to take responsibility for its errors. If you value good customer service, I strongly advise looking elsewhere. We will be sharing our experience on every platform possible to ensure others are aware of this unacceptable service.

Worst company I've ever dealt with. Extremely deceitful in their dealings, taking money for products they don't have, to then give bull$#*! excuses as to where your order is. I still haven't received an order from last year. Bikeinn sucks, I strongly suggest not purchasing through this scam company. Not even worth 1 star.

So I received a faulty bike and verified the fault with bike inn via video. However after 3 months they still haven't collected. They have given me a fake collection number and say to contact parcelforce and GLS but neither parcelforce or GLS recognise the collection number. They say they have never been instructed to pick up a parcel by bikeinn at my address. When I challenge Bikeinn, they just repeat the same thing, "contact GLS". It's a huge scam and I encourage anyone and everyone to never use this company.
They will reply to this saying something like " sorry email use your order number and we will try and sort this for you" you can see it with all the reviews on here. Please buy your bikes elsewhere
Absolutely awful

For starters, their credit-card payment form didn't work --- so I ended-up having to pay for my order through PayPal, which was a royal pain.

Making maters exponentially worse, they charged $27 to deliver two tires. Then they took 21 DAYS to get them to me. I did some research. That's literally as long as a Slow Boat From China would take.

When I emailed them about the problem, all I got back was a bloodless corporate-form response.

Where I come from, that's called Chicken S#!t.

Items shipped wrapped in flimsy makeshift corrugated paper. Company has not accepted responsibility for poor packing, instead blames their chosen shipper. Absolutely atrocious customer service for international orders.

They take your money, something gets picked up by a carrier, then it disappears and never shows up. I've contacted them numerous times and they want me to "be patient" even though shipment tracking has had no updates for weeks.

Should have received my order a week ago, but it was obviously misdelivered as I was not home during the time of delivery, no note through door, online tracking shows signature and initials I do not recognise. Have checked with neighbours and around my flat anyway and nothing. Bikeinn have been beyond useless, repeatedly telling me that I need to make a claim with the courier. However there is no option for the recipient to make a claim as it is the senders legal responsibility to do so. Bikeinn just keep telling me to make a claim as they wont do it for me and now they aren't even responding to my emails. Once they have your money you are on your own.

This is my first time ordering from bikeinn.com (parent company is tradeinn) and my experience is awful. 2 weeks after making the order I have not received it. After 2 weeks the tracking says "Goods damaged during transport" and are being returned to warehouse? But the goods are tires, how can they be damaged during transport? Contacted Customer service via different channels and they were not helpful. They told me I will need to make a new purchase after the goods are being returned to warehouse...but how can you be sure it is not a scam and how long it would take, another 2 weeks to go back and 2 weeks for delivery? I do not recommend ordering from this site!

I came across Bikeinn as their product was way cheaper than other retailers. I purchased premium bib shorts, £94 other sites £139. Stated when purchased that would arrive 15th April this was fine as needed them for bike packing on 24th. They didn't arrive till 1st May.
I wore them approx 6 times and the pad folded in half in the bibs shorts after a wash, so could not wear them. Went through a lengthy process to log a faulty return, took about a month, eventually returned the bibs over 6 weeks ago and still haven't had the faulty product replaced or a refund. I'd never order from this company again, would rather pay more, and have a better service. They also have a system of emailing and you have to then log into a special returns portal on line to read their reply and reply, complicated system.

Still waiting for the product to arrive,each morning I look out to the horizon on the off chance bikeInn is delivering my item, the days,weeks and years pass by with the empty feeling of being scammed, I would avoid at all costs

I ordered two Michelin Power Cup 700x25 tires. The tires were delivered in a timely fashion.
The packaging of the tires seemed odd in that they were simply in a plastic bag. No manufacturer info at all. But the tires are fine, just odd packaging.
There must be a reason for this, but I have no idea.
Overall good experience. Great prices.

I ordered an Ergon All Road setback split seatpost from BikeInn and paid 225.00 shipped, roughly the same cost as a new post on sale in the states, but availability at that price is limited here. The post shipped promptly and arrived a couple of days after tracking stated it would.
I unboxed the post and was shocked to see that it was clearly used; it had insertion marks running up the carbon and the carbon paste had already been installed between the two halves and looked congealed and old. The post works fine but was not advertised as used. No response from BikeInn. Potential buyers be aware of this practice with this company.

My Campagnolo 10S Left Lever was so poorly packed for shipping that it was damaged during the shipping. The shipping packing by BikeInn is generally very poor compared to other retailers by this was exceptionally poor.
This mskes me feel like never buying anything from BikeInn again.
I have lots of photos and will be posting them on my revirw of BikeInn
Thanks for your complete lack of care.
Also 8 weeks to ship parts is not acceptable and selling parts you dont actually have in stock is illegal in Australia.

Ordered some equipment for my road bike on Dec 5th, 2020. It's been already 2 months and I still didn't receive it.
I've contacted their customer services(online chat and in-system message) several times, and they singed out when I required to refund.

Order NO. *******

Do not use them.

Wish I had read reviews before ordering. Still waiting for my order. Eventually managed to find their contact email which was hidden under layers of nonsense. Made no difference, they haven't bothered to reply. Unsure how they are rating 4. Something on Trustpilot with so many reviews with the same experience and outcome …… no parcel, no refund! Crooks-shop elsewhere.

I ordered a new tire for my mountain bike on 4/14/2021. It was supposed to be delivered between April 22-26. As of 4/28 it hasn't arrived and no tracking update since 4/22. Bikeinn now tells me; "Customs can take between 15-60 days to unblock your parcel and proceed with delivery." Not thrilled with the delay and do not plan on using them in the future.

I have bought an expensive bike trailer from BikeInn in November 2020. The box came with some missing items and I have now been in contact with BikeInn for more than 6 weeks (14 emails sent + 4 phone calls in Spain!) and I have simply received no answer whatsoever. Bonus: I have been charged some extra fees that were not clearly explained when I initially submitted the buy online (income duty import which represents 10% extra on the top of the overall price).
Don't get impressed by the shiny website, they are not serious professionals. Stay away from BikeInn!
Yannick.

This is definitely not a site for folks in North America. The items are shipped from EU. You will get nailed with import duties. The claim that delivery times are 2-3 days it totally BS. Everything comes from the EU. I waited over a month only to get hit with a 25% import tax. Customer service was a joke. They basically said "too bad".