Bikeinn

I ordered a pair of Castelli shorts on BikeInn in September. It is now the end of October and I have still not received my item. I have sent emails and messages to BikeInn to request they look into this, however I just get passed from department to department. They have now told me they need to complete an investigation with the transport company before I can be refunded! The parcel has been lost. I paid for an item I did not receive. It is simple, refund me then do your investigation. This is a company which does not put their customers first. Avoid!

Nearly two months now and still not received my order or a refund. It's clearly lost in the post (if it was even sent at all!) and they refuse to give a refund or send a new one. It's outrageous. They just keep saying to wait for updates. DO NOT BUY FROM THEM!

Worst online shopping experience I've ever had

Worst company ever. Items are not in stock even though they state they are. I received 43 emails advising me my order was delayed. I asked for a gesture of goodwill and they offered 5% discount on my next purchase. I cancelled the order, it was made on the 18/3 and today is the 8/5. Avid at all cost, there are better companies out there. You have been warned...

Bikeinn Com video of product NOT FOR THE PRODUCT SHIPPED...
We clicked on an item at www.bikeinn.com and it directed us to a fully detailed video of what appeared to be the product we would receive. Unfortunately bikeinn Com sent a much lower rated product, a low end of the family of bike transport bag. After complaining to their Customer Service, they advised that all their products link up to a video that is not directly representing the product clicked on. This is very deceiving as well as not appreciated as bikeinn.com will accept the return only if we ship it back at our own cost. I will be writing back to them to escalate my complaint.
Very deceiving.

Ordered the item June 4 and got the item June 17. Reasonably fast as i opted for a regular mail shipping. Legit seller, apprehensive at first but now not anymore! Definitely i will order again from this site. Thank you Bikeinn! (From Manila, Philippines)

When you buy something beware that you will not be able to get a refund, despite what they say. I brought some shoes, they were too small. So I had to pay the £8 return cost, sent it off and over 2 months later am still awaiting refund. Bikeinn do not respond, they provide you with a tracking link which states that the product is in a local warehouse, where it has been for 8 weeks now.
This company is dodgy.
MY RETURN NUMBER: *******

Estimated shipping times are BS. I ordered a new rear tire for a race and it won't be delivered in time. It's already been twice as long as they said it would take and it has still not been delivered. Great prices only help if they actually deliver what you ordered. I'll shop elsewhere next time.

I am appalled at the customer service. I spend $50.49 on shipping costs! When I put the order in it said it would take 1 week to arrive. 3 weeks later no order. They changed the estimated order dates but this also passed. I contacted them and they said they are waiting for stock of one item - despite it being in stock and them saying it would be with me in a week. They said if I want the order to be shipped I have to delete this item from my order. So I did that as I wanted the rest of the order. The order was then shipped. It's likely to be 5/6 weeks by the time I actually get the order! I have requested a refund for my delivery/shipping costs of $50.49 as no way should you have to pay this when the order is so delayed! They didn't even respond to this request, they totally ignored it! Do NOT use this company if you are in a Singapore!

Do not buy from these people, if the item does not ship as customs will not let it in they will not refund unless pestered for weeks. I have still received my refund for a GPS unit that has not left the country.

I ordered some knee pads that were supposed to arrive in about 2 weeks. I understand that international shipping has been a little slow lately due to the pandemic, so after 3 weeks without it even leaving Europe, I contacted them to inquire. They told me to wait 5 more days. I did and the shipping status did not change. I inquired again. They told me to wait 5 days. I said I already did and then they ignored me. Thankfully my credit card will cover it due to fraud, but I suggest you don't even go down this road. Save yourself the headache.

I returned my Bikeinn order ******* more than one month ago and I didn´t get any refund so far. The case is closed on my account with the information "refunded" but I did not get my refund. The support doesn´t work at all, they don´t know what they are doing I got already different informations saying that the refund was done, after that saying that it will be done, after and after with the same conversation but the fact is that I did not got my refund and it as already passed more than one month. When you try to push for more details they simply stop replying to you. They say that the refund takes between 4 and 10 days which is absolutely not true! I never saw such a bad service. Let´s see how much more time I will be waiting for my refund!