Bikeinn

Never received the tires. Emailed Bikeinn to see what the the deal was and never got a response. FFFF!

Wish I could give them zero, my ordered never arrived and customer service agents just couldn't be a

I placed an order on May 19. The estimated delivery time was within the first week of June. AFTER paying for the order, I was informed that would not be ready for shipment until June 11, which would mean I would not receive it until at least early July.

I contacted customer service and was told that if I did not want to wait, I could cancel the items that were not in stock and the company would ship what was in stock. I took the advice given by the service rep and removed all the items that were not in stock for my order.

I was refunded for the items cancelled, but not the shipping paid for these items. I was charged $65.99 to ship 4 items that should have cost $16.99 to ship.

There is no reason I should have to pay a shipping cost for parts that were not shipped. As far as I am concerned, this company has stolen nearly $50 from me.

I have reached out multiple times through email and the chat option with no resolution. I get a reply to maybe one out of three emails... it is a generic response about shipping delays due to covid. I was able to reach someone once through the chat, after hours of waiting, who said I would be contacted within 24hrs by some other department - It has been two weeks now and nothing. I'm not sure what else to do... just this morning I have spent 2.5hrs waiting in queue for the chat support. I have been stuck at number 1 in queue for over an 1.5hrs... I started at number 73...

The whole experience has been terrible... I should have listened to the terrible reviews of this company. I'm definitely regretting giving BIKEINN a chance and will never be using or recommending their service again.

I purchased the Elite Arion Digital Smart B+ roller for $380 which should have been the first red flag since they go for $650+ new. When I received the rollers I could already tell something was off since the box looked extremely worn and old.The item was missing the two additional plug adapters that should be included to use it in the US and Australia so I had to purchase an adapter from amazon and had to a wait a week for that to arrive.

Once plugged in the rollers made a loud buzzing noise twice and then stopped and then could not be connected to via ant+ or Bluetooth. At this point I could see they sent me a defective unit and a clearly used unit. As you can see from the pictures there was gunk around all the stickers and the unit just looked worn.

HERE IS THE BEST PART!
I selected the option to do a full refund. They sent me a link for a return label with prepaid shipping which all worked fine. I sent the item back to Spain from the US. As if today this is what they are telling me, "Dear customer, we have already checked your returned item and it has been sent to the manufacturer in order to verify if the defect is covered by their warranty policy. Please bear in mind that if the manufacturer rejects warranty, you will be charged for the costs incurred (transport, service and / or repair charges)."
This was by no means ever discussed and I never asked for the item to be sent back to me. I already know they are going to try to charge me more money regardless if they send the item back or not. DO NOT PURCHASE FROM BIKEINN OR ANY OF THE INN SITES AT ALL. COMPLETE SCAM.

UPDATE 1-9-20: Bikeinn has not responded to me for 18 days of me following up almost daily for a refund. Luckily I was able to do a charge back through my bank and got all my money back today. Again DO NOT BUY FROM BIKEINN!

Poor costumer service, they don't take responsability for their mistakes, bad returen policy. I woul rather pay litle bit more for batter service.

I bought some Ergon Large Black grips which showed as "in stock", and a couple of other smaller items. Four days later I get a message to review my order. I log in and it says that the grips "might" not be in stock.

I message the "Contact Us" and ask if they are in stock (they either have them or they don't - where does "might" come from). I also ask what the options are if they are not in stock - did they have the Small size, or one of the Blue colours? When did they expect to get stock? I also point out that all of these were still showing as currently in stock.

The response is that the Large Black is not in stock, and I can cancel the order.

I reply asking them to answer the other questions I asked.

They reply by telling me that the Large Blue is also not in stock (it still shows as in stock on the website). No response to the other questions! By this time the Large Black is showing as no stock on their website.

I try again to get answers - still no answers to the questions, so I have no choice but to cancel the order. I ask them to refund the purchase price plus the international transaction fees my bank charges for both the purchase and the refund - no response to that either. Then 8 hours later the Large Black changes back to "in stock"! If they were genuinely back in stock, why didn't they tell me (I did ask specifically when they were getting new stock) and I would not have cancelled the order.

They are just woeful - they were still taking orders and money from people, even after they told me that there was no stock of these grips, wait a few days and then offer to refund your money within 48-72 hours. So they take your money, keep it for a week and give it back to you, and you get hit by any bank fees in the process.

I do understand that system stock levels are sometimes wrong, but for them to be wrong on four different products, and have the company take 4 days to discover this, and then tell you that they "might" be out of stock, and then still leave them showing as in stock on the website (to trick others into paying them?), and then not answer simple questions to allow an informed decision - that is not good. That goes well beyond a understandable stock error.

I will never deal with them again. The prices are often good, but not good enough to put up with deceit and non-existent service like this.

Aunque los precios son competitivos, parece ser que la empresa está subdimensionada y la gestión de una garantía puede llegar a tardar 1 mes. Fue mi caso con un artículo comprado, que al cabo de pocos usos tuvo un defecto y del que tuve que estar sin él un mes. La comunicación con atención al cliente es lentísima y muchas veces con bots que responden a qué buen día hará mañana. Vale la pena pagar algo más y recibir un trato más humano. Pésimo que te ofrezcan un abono para comprar tu silencio en lugar de reparar un artículo.

Я заказал вело туфли 8.07 и они ко мне не приехали в срок (16.7). Дальше мне отвечали, что моя посылка в пути и находится на почте в Нидерландах, но я написал на почту в Нидерланды и они сказали что bikeinn не передали им мою посылку! Bikeinn просто создали запрос на услуги почты! Я месяц жду и слышу от них что посылка в пути но они даже не отдали ее на почту.
Bikeinn обманывает людей. Обещают что я получу посылку через неделю а в итоге я жду месяц и они продолжают мне врать и делаете вид что все хорошо. Но это полная ложь.
А когда вы попросите вернуть их деньги мне сказали что это невозможно потому что посылка якоба уже в пути.
НИКОДА НЕ ЗАКАЗЫВАЙТЕ ЗДЕСЬ ТОВАРЫ!
Я требую вернуть мне мои деньги!

TradeInn / BikeInn hat mir mehrmals schriftlich bestätigt, dass Sie bei Lieferungen ausserhalb der Europäischen Union OHNE die spanische Mehrwertsteuer verrechnen würden. Eine Bezahlung in Euro ist nicht möglich und es wird ausschliesslich in der Landeswährung verrechnet, die dem Lieferland entspricht (in meinem Falle in CHF).

Ich habe ein Gerät mit einem Kaufpreis von 799.00 Euro (inkl. 21% spanische Mehrwertsteuer) bestell. Das entspricht einem Kaufpreis von 660.33 Euro ohne Mehrwertsteuer. TradeInn / BikeInn hat mir dafür 810.96 CHF (inkl. 21.99 CHF für Transport) in Rechnung gestellt.
Auf alle meine Rückfragen zum – aus meiner Sicht zu hohen – verrechneten Kaufpreis erhielt ich von jedem Mitarbeiter des Kundendienstes andere, ausweichende Antworten. Mehrheitlich wurde mir erklärt, dass TradInn / BikeInnn keinen Einfluss auf weitere Zoll- und Transport gebühren hätte, obwohl diese mit dem Kaufpreis gar nichts zu tun haben und vom Schweizer Zoll separat in Rechnung gestellt werden.
In einem der Mail's vom Kundendient hat mit ein Mitarbeiter geschrieben, dass mir 731.85 Euro (entsprechend den 810.96 CHF) verrechnet wurden. Somit wurden mir für das Gerät ca. 714.00 Euro verrechnet und nicht 660.33 Euro! Dies entspricht einem Mehrpreis von ca. 8%.
Interessanterweise entspricht dieser Mehrpreis ziemlich genau der Mehrwertsteuer, welche Schweizer Kunden bezahlen müssen, wenn sie im Ausland einkaufen!

Mein Fazit:
• TradeInn / BikeInn hat kein Interesse an transparenter Preisinformation.
• TradeInn / BikeInn verrechnet willkürliche Preise ins Ausland und hofft, dass die Kunden dies nicht bemerken, weil in der Landeswährung des Kunden verrechnet wird.
• Der Kundendienst ist überfordert und hat keinerlei Interesse, die Kunden offen und ehrlich zu informieren. Zudem schreibt jeder Kundendienstmitarbeiter etwas anderes.
• Die Preisgestaltung ist (wahrscheinlich) bewusst so gewählt, damit der ausländische Käufer davon ausgeht, dass TradeInn / BikeInn inkl. (Vor-) Verzollung versendet würde, was aber nicht der Fall ist.
• Kaufen sie deshalb besser in einem andern Online-Shop (z. B. in Deutschlandbei Bike-Discount, Rose-Bikes usw.) ein. All diese ermöglichen die Bezahlung in Euro und zeigen die Rechnungsstellung transparent auf und senden vorverzollt in Länder ausserhalb der Europäischen Union, so dass der Endpreis klar ersichtlich ist.
Alle Mails und Rechnungen sind vorhanden und bei Bedarf einsehbar.