Cornelia E.

I bought a BnB Supporter bike carrier (for car) from them and a few smaller things (like lights). They shipped it (very large box weighing about 12kg) from Perth to Brisbane free in 4 days, which was faster than expected (especially with the current Covid-19 complications).

Two weeks later I had both brackets on both rear bike lights crack (one fell off while riding). I made contact to tell them, and they refunded me for both lights within 3 hours.

Great service (and great price on the bike carrier).

I bought some Ergon Large Black grips which showed as "in stock", and a couple of other smaller items. Four days later I get a message to review my order. I log in and it says that the grips "might" not be in stock.

I message the "Contact Us" and ask if they are in stock (they either have them or they don't - where does "might" come from). I also ask what the options are if they are not in stock - did they have the Small size, or one of the Blue colours? When did they expect to get stock? I also point out that all of these were still showing as currently in stock.

The response is that the Large Black is not in stock, and I can cancel the order.

I reply asking them to answer the other questions I asked.

They reply by telling me that the Large Blue is also not in stock (it still shows as in stock on the website). No response to the other questions! By this time the Large Black is showing as no stock on their website.

I try again to get answers - still no answers to the questions, so I have no choice but to cancel the order. I ask them to refund the purchase price plus the international transaction fees my bank charges for both the purchase and the refund - no response to that either. Then 8 hours later the Large Black changes back to "in stock"! If they were genuinely back in stock, why didn't they tell me (I did ask specifically when they were getting new stock) and I would not have cancelled the order.

They are just woeful - they were still taking orders and money from people, even after they told me that there was no stock of these grips, wait a few days and then offer to refund your money within 48-72 hours. So they take your money, keep it for a week and give it back to you, and you get hit by any bank fees in the process.

I do understand that system stock levels are sometimes wrong, but for them to be wrong on four different products, and have the company take 4 days to discover this, and then tell you that they "might" be out of stock, and then still leave them showing as in stock on the website (to trick others into paying them?), and then not answer simple questions to allow an informed decision - that is not good. That goes well beyond a understandable stock error.

I will never deal with them again. The prices are often good, but not good enough to put up with deceit and non-existent service like this.

I ordered a belly ring from them in early March 2020, paid with PayPal. Waited 3 weeks which should be plenty of time from Sydney to Brisbane, nothing, so I emailed them - no response. Waited another week, another email, no response. Waited another week, sent a message via the website "Contact Us" - no response. Waited another week -called the listed landline number - got the "this number has been disconnected" message.

I then contacted PayPal and logged a claim. They gave the seller 3 weeks to respond - they got no response, so they refunded my money.

I would say that they have stopped trading, but they haven't - the website is still active and accepts orders and takes payment - they have stopped sending any goods out.