BigLots!

They promised to deliver my one peace of furniture as I just moved from FL on Thursday September 7th nothing happened no calls, I slept on the floor with my 10 years old daughter, everytime I called them an answering service answers from India, bunch of lies, the driver is on his way BS, they tested me to reschedule, I did it gave me Monday September 11 I ended up sleeping on my clothes etc.
The worst delivery company ever. I advice you people, do not use this scam company and they should be banner. This is America and I am gonna sue them big time for the suffering they put me thru. Also the Big Lots manager lied as well ohh no worries you'll get your furniture bunch of bull $#*! lies
I am really disappointed, sad, mad as he'll.
Don't ever use this Company and Big lots should fired them because they're all on same basket bunch liars.

We purchased a couch and love seat for same day delivery. They charged us $95 and couldn't deliver same day. The next day the couch arrived broken and no love seat. When we checked the order Big Lots canceled the love seat because someone went in store and bought it. So we had to reorder the love seat while dealing with a broken couch leg.
I spent 3 hours on the phone and the customer service passed me around from department to department and did nothing.
So now after we reordered the love seat and paid test again another $ 95 same day delivery fee was told it would come best day I called back and they told me to read the fine print and it is what it is.
Stay away from Big Lots they don't care take your business elsewhere save yourself some aggravation.

I used the Fayetteville, GA store. Firstly, I ordered one item at noon, at 7pm it still wasn't ready. I called, asked for the store Mgr. And was told that she would "pull the item up", but it must be picked up "inside". I said why is it called Curbside pick up? She said even though it's called Curbside pick up, you have to come inside to get the items. What a joke. Thanks for the NOT Customer Service.

I ordered 6 times on big Lots. Com
And I use my rewards points and discounts and they say they have the items in stock but they keep canceling my item and I keep losing my rewards points and coupons discounts then I call them they say they are going to give me back my points and discounts then I try using them but I can't it said not a valid discount. I will no longer buy from big Lots. Com because it sucks I will only go to the store to buy my items and I will not recommend any of my friends and family members to shop biglots.com

I am pissed. I purchased a sectional and a recliner and spent a pretty penny. I also purchased a warranty. I have a rip at the bottom of my couch. I knew something was up because I tried to register my warranty and could not on line. I called the number for the warranty and could not get a hold of anyone. Therefore, I called the store that I bought the furniture from only to be told to call customer service. When I contacted customer service I was on the phone for 1 hour. The customer service rep told me that my claim would not go through because the rip in my couch wasn't an accident. The seams are even coming apart. NEVER AGAIN will I buy furniture from Big Lots!

I was so excited to see BigLots back in Carrollton. But now it's a regular price store—nothing seems discounted compared to other stores! I got dog food and laundry detergent at a better price than DG—other than that, everything is priced like other stores. I miss the old BIG LOTS that had discounted prices and made me feel like I was saving money!

Bought warranty for our Broyhill loveseat. Was told covered everything. A little over a year later call to make claim on cushioning being worn and was told I had to report within 5 days of occurrence, explained it had occurred slowly and I didn't have a real date of occurrence and was told to take it up with the manufacturer they weren't going to cover it. Total bs.

Spent 324.00 on furtniture, i was supposed to get 10.00 dlls x every 100.00 i spent, they told me i was going to get it by email from 7 to 10 days, 15 days later and nothing, i called, they said it will be automatically placed on my acct and had to wait for the bill statement, bill came, nothing, i called, they told me I had to go to my account online to see them, went, nothing, called the store, the manager was rude and told me he had to check that promotion because it might be expired, i told him i notated the info and he did not believe me, his name is raul, said he was going to call me back, i expect no call back and another horrible experience and no call. That was fraud and lies to customers, never got the rewards, email or notification, fraud.

Guys name is Ralph, works at Benton Harbor store and was shopping and he was being very rude to the employee at register, I understand its hard to find people to work, but behavior like what he displayed is very uncalled for and something should be done about it

I'm a Big Lots customer for more than 20 years and also Big Lots credit card holder. Today 6/27/2022 I went to store #5156 in Kissimmee, Florida to purchase some patio furniture and At the store I was informed that they did not have it on stock. From where I live is about a 32 mile drive one way and 64 miles round trip. I told my wife oh well let's get something's so we purchase cookies, chips and some women nail accessories. We got home and to my surprise the Archway soft Oatmeal Raisin Cookies were expired. I called the store promptly on to talk to the manager Melisa who was belligerent. I decided to call the corporate office and report the experience at *******803 which was a waste of time over an hour on the phone and no one picks up the telephone. I called their corporate office at *******800 which is just another number to transfer you to the telephone no one answers *******687. Big Lots has no integrity and it is full of crooks. Stay away from them. I lost $3.29 and about 2 gallons of gasoline. Big Lots lost an old faithful customer.

I went in to big lots on gunbarrel road Chattanooga TN, *******, we were looking at a really nice set, but when we saw the furniture guy bend over, he was carrying a fire arm it was Thursday past, we left we felt very unsafe.

I went to the big lot on 63rd and may Oklahoma City. And had the pleasure of being helped by the manger Theresa I wasn't sure what type of beding I needed but she helped me to decide, I also wanted a new bed and she helped me not only pick one but carried it to the truck.
I have never experienced the kind of customer service she provided, I wish she could be cloned for all the stores I visit. Thanks Theresa for the more then great experience.

Please note that if you order on line and request shipping, they will be pulling merchandise from a store that is automatically computer chosen and when that store doesn't have your item they will cancel your order or whole order in my case. They don't even try to to get your producets from their fullfillment center or another location. And if you happended to buy at a time that that an additional discount was involved and you go to try to place that order again, say good bye to your origianl discount.

Also if you try to get help from their horrible english speaking customer service folks expect to invest at least an hour or more for the call and don't expect to get a satisfactory result. If you'd like to speak to a supervisor they will make sure that that doesn't happen. They will put you on hold for an extrodinary amount of time and then tell you that the supervisor will have to call you back as soon as they're free. And apparently, they never become free.

Look elsewhere for your items - don't order from this company or expect to actually receive items you order that are to be shipped. It's a joke!