BigLots!

On Black Friday, I found some amazing deals on holiday lights online and purchased about $90 worth as I just moved into a new place.
Initially, the order was delayed for a week. I received two small strings of lights which required 3 AA batteries each. This was not indicated in their online advertisement and I will be returning or throwing them out.
A few days later, I receive an email stating that my entire order is canceled. I was expecting 11 strings of lights and will end up with zero.
I have been a loyal Big Lots customer for over 2 decades. I will NEVER shop there again. Absolutely horrible work Big Lots.

They take your money immediately, but; to receive a Credit on a return is a Complete Nightmare! Customer Service Reps. Are not Concerned. Avoid a Big Headache and Avoid shopping at Big Lots! No wonder why they are closing their doors!

My original complaint was about biglots charging interested on my zero interest account.
I thought all was taken care of because they sent a check for the interest that I was erroneously charged. Today as I am going over my bank statement I discovered that biglots canceled the check and of course my bank charge me for it.

I will be so glad when the last biglots closes because all this aggravation...I was also threatened by their manager when I went to go talk to the furniture guy...who I wasn't allowed to speak to...that manager threatened to call the police and have me arrested! It was a real mess. This company does not care...the CS phone have people that are farmed out from I dont' know where...I can't understand them. I am so sick of biglots.

I shopped for many years at Big Lots. They advertised their products as "close outs." Prices were lower than most places. However, in the last 4-5 years their prices have become increasingly higher to the point that most of their stuff is less expensive at the local grocery stores and at Walmart (right across the street).For example, this weekend they have 2 liter Coke product 2 for $4. There are numerous grocery stores in the area with the same items 2 for $3. So I rarely go to Big Lots anymore.

They have a huge promotion on Swiffer XL dry refill, so I bight 10. In order to make the free shipping, I added a box of baby wipes. They delivered the baby wipes, but one day later, cancelled my order on the Swiffer refills. Guess you are having regrets on the big sale? If you can't afford it, don't do No freaking sales. Loser

This has been twice now that Big Lots has rejected the offer of $10 off $20 purchase as a reward to come back! I have 3 accounts (mine, my husband and our business). There is no Expiration date on this coupon! Still Big Lots refuses to honor it! What a crooked company!

I used to love the bargains at Big Lots. Now, their prices are higher than most other places when I compare the same products. For example, last week I went to Big Lots with a 20% coupon (necessary now to get any bargain). I priced Oil of Olay bar soap. It is priced $12 for 8 bars at Big Lots. I looked online and it is prices $9.97 for 12 bars at Walmart -- $2 less and 33% more product. I priced aluminum foil and it was $11 at Big Lots. That is the exact same price as Publix!
It appears years ago Big Lots established themselves as a lower prices option, and now they assume their customers are not paying attention to their huge price increases and lack of bargains. Probably abandon shopping there altogether if it does not change soon. Sad.

I Bought some clearance items from Ashland (MA) Big Lot. There are 4 signs over the clearance shelves showed extra 25% off. But when I checked out there was no extra discount. Since already good deal, I still want to keep them. After payment, I tried to remind them there are wrong sign on the clearance shelves. The manager didn't go checking on the sign and just said: "If you don't want them, you can return".

So I'm in line at this store. Cashiers must love tricking biglots cameras out of there money and also business. Shouldn't have to stand in line 20 to 25 mins to wait for cashier to give her family members free stuff and also discount numerous items then tried to tell me register broken and waiting on manager. I'm sure this cashier has done several times and had audacity to take name tag off. Traci or Kelly or something in that nature. Y'all wondering why business is low here check your tapes from opening to closing and will see. Never will come here again.

Management at this store sucks. Not professional and rude as he'll. I waited 20 min for help and no one showed up so I left. Store 1757. Management stated its not her fault that a fellow employee could not breath and asked to go home. She was sick as he'll. She stated this in front of me and others going to check out. This was 2 17 24@ about 615pm

I purchased this fireplace and I'm in love however it did come bang up from delivery and when I called customer service they tried everything to get me a replacement piece but couldn't from manufacturer so they gave me a credit of 119.00 back for the trouble. The bottom base was broken. I just added wood filler and shaped with the rest of the base n added a little brown chalk paint n blended it in can't see it. Was it all worth the $ 700 absolutely would purchase again. I have since then bought mabella dusk L shape couch, a black mango wood coffee table with metal base n also just bought the caretti sofa

Every time I order anything on line from BIG Lots, they take my payment and then notify me that everything is out of stock. This includes delivery, and pick up in store. Then you do not receive your refund for up To 2 WEEKS!

I purchased the protection plan that Big Lots offers in 2021. Zipper on my recliner broke. Took me forever to get a person on the line. After taking all my information they informed me they won't pay because they don't fix zippers. Now had it been ripped or burnt they would of covered. So for $89.99 I paid was a waste! I suggest that you don't purchase the insurance.

Buyer beware!
Big Lots is a scammer. They took my order charged my credit card, canceled my order, and then did not refund my money until I called and they said it was a hold and it would be processed in 3 to 5 business days. Reputable companies do not charge a credit card until the product goes out the door now I have to fight for my credit and I will get it one way or the other but this is scamming at its best. They rely on you not double checking your credit card bill and them scamming you out of money and not sending you the product. Buyer beware!

Bought a sofa and purchased a extended warranty and called to make a claim because the fabric is coming off and I was told it was covered for the entire time doesn't matter how or what happened well I guess since we didn't tear it up it's not covered! I will
Never purchase again from
Them! Very upset

Placed an order in April, received a confirmation from them but never received anything. After waiting a few weeks I contacted them to see if the product is being processed or shipped and I was told it was being processed. This went on for 5 or 6 emails and now I have requested a refund of my money and they are ignoring me.

Went into the Newton location yesterday afternoon. Tried to use my Rewards certificate 5.00 off 15.00, I had bought an item off the clearance rack and instead of scanning the clearance price they scanned the original and there went my five dollars, noticed it when I got home drove 10 miles round-trip back to the store. He then scanned the original and put it back on my card. And then rescanned the clearance price and I lost my five dollars off this needs to be addressed that all cashiers should be aware if something is clearanced out and especially if the customer points it out to them that it is clearanced that they should not scan the original price. I lost my five dollar coupon. It's out in the blue somewhere Very upset. Very very upset.

I bought two Christmas presents online. It said they were in stock and they charged my credit card. But got two separate emails in the next few days cancelling my order. I am so disappointed and won't be ordering from them again.

I will never purchase furniture from this chain store again. The customer service phone number has one employee, that barely speaks English, and has no idea how to answer basic questions. The 7-10 days for a return of money to my credit card is ridiculous!