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This is my 3rd online order this year. I'm constantly kicked off the site aned need to log onto my account again. Cancelled items NOt even emailed to notify me. I kept logging on. ANY promotional coupon shoud END when the stupid store closes not 11:59 est BECAUSE customer serive closes then also so you can't get any help and lose out on coupons, no matter how many times you close browser, log on, clean cookies and history. I think my 2 purchases before took 3 damn DAYS to complete. I was at war with the website and somwhow won. Even the cancelled- out of stick items magically appeared in 2 order on same day! So now i had another coupon AND my birthday coupon to use. Well apparently I kept shopping and editing my cart and now the pop up says I USED BOTH COUPONS! BUT I NEVER PLACED AN ACTUAL ORDER! Smoke is pouring out of my ears now. So my $10.00 birthday coupon is gone! Like wtf? Big lots website sucks! OH btw- most of the stuff you can buy on their website you CAN"T BUY in one of their actual stores! So you can't even get it in the store! Thye have the worst inventory control in a business I have even dealt with. The stuff's great if you can actually get the items you paid for to ship to your home which is what makes me try again like a stupid idiot. They get NO STAR RATING FROM ME!
Tip for consumers:
the online website is horrible to place an order from, especially if you try using coupon codes. you constantly get knoced off and need to relog in and if getting delivered the zip code to your home reverts back to other zip codes so you have to keep changing it so you can get your order correct. can take many hours to get the codes, zip code and order to go through. customer service just says try the website in a couple of hours for it to refresh and hopefully it goes through. good luck!!!!!
Products used:
storage bins, shoes, clothing, make up, dog and cat food and treats, glass ware, hooks, garden figures, decorative display items, rolling laundry carts, steel shelving units, bed in a bag, pillows and a lot more.
J S.'s review of BigLots! earned a Very Helpful vote
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