BigLots!

We went into the local store yesterday to check out a Broyhill sofa I found online. While in the store, we realized online offered same day shipping for $99. In-store purchase would've been next day. We chose to sit and do the order online. (We did this while still in the store) Well it is well after 24 hours early and we still have no sofa. 3 calls have been made to Customer Care which was a joke. If we file an investigation, it'll be 1-3 business days for them to look into it. We asked for a refund of the shipping fee and we were denied, stating it's a set delivery fee and not guaranteed delivery in a certain time frame.

This is very frustrating because, had we known, we would have chosen to buy in our local store. For that matter, we could have rented a truck same day.

On May 26th I went into Big Lots in Raynham, MA. I spoke to Tom Johnson, Furniture Manager, and he explained the different items I wanted to purchase. I am a difficult customer and he had patience, very knowledgeable, professional and he helped me decide what was great for my needs. He is an asset to your company. I will purchase again. The furniture area was well organized and very clean.

In September I went in to the Lebanon, Ohio Big Lots. They had a couch on sale for around 500. Dollars. I ask to purchase it and they said I couldn't order it. I would have to find it at another Big lots even though they had it advertised there. I came back in early October and the same couch was now 789. I found another one that I could deal with I ordered it paid for it and only owed $1.49 yes that's right one dollar and forty nine cents. On December12th I finally got a call, I was so excited to think I would finally have my couch. Think again. I was told I couldn't get it. Something about the warehouse no longer open. I was given the option of getting the floor model for 10 percent off. Um no. I mean how many asses have sat on that thing. And it had two small Tears in the left hand side on the arm.I ask if I could get the original couch that I originally wanted for the price I paid. Nope. No help. Please hear my warning. Don't shop at big lots.

I'm constantly being overcharged - prices on the item never ring up the same. This happed multiple times you can't trust retailers. It's annoying since I want to save but on the end pay more due to unreliable retailers.

I purchased furniture from Big Lots on 6/18/21 with a 3-year warranty plan for$139.99 in addition to the $1400 paid in full.
I have contacted the Warranty company a least eight times, was given the runaround, denied response from Management, and have not been provided an update or refund of any sort. The left arm of the furniture caved in, and the frame is broken; because of that, I cannot utilize that side of the sectional on the side.

I just need a resolution from either the store or the warranty company. Please refund all of my money or replace my sectional.

When called customer service the representative had no patience wasn't respectful then she hung up... very disrespectful, I called at 12:45 eastern time under Wayne Burns talked for 24 min couldn't get her name but she needs much more training in customer service

I was at the Dalton, GA Big Lots on September 11th shopping for book shelves for my Mother's home and Ms. Jeanne Flener went out of her way to help my sister and me as we shopped. There were several shelving units on sale that day, and the one that we wanted was not marked. She not only tracked down the sale price, but lifted the bulky item into the cart for us and double checked with the cashier to be sure it rang up at the sale price, (it was buy one, get one half price). Her genuine kindness and attention to detail is not something I would have expected from a discount store, but was pleasantly surprised to find. Thanks again Jeanne, your the best! Kristin Moran

Their store looks nice now. The renovated. BUT, if I have to pay more for a ginger beer at big lots then at Trader Joe's… it's just not worth it anymore. Big lots used to be the place to go. It anymore

In order to submit a part time job application you must enter your SSN on a public site to be considered for part time employment. There is no email address to contact on the website only a phone number that leads nowhere, incredibly unprofessional.

Tried to purchase 3 grand in furniture what a joke that was. I called for help due to my card being charged multiple times yet the order would not go through I was informed it was my card companies issue which was incorrect I still have pending charges on both of my cards almost a month later yet when I call back with confirmation from my card companies they tell me they will look into it and get back to me... I called about 6 times and not once did anyone call me back it's rather pathetic and that so called biglots online site should be shut down they should be ashamed. Then while on the phone fighting with them they want to offer a 10% off coupon. Haha they offer better deals then that monthly. Only positive I have is lockports location the employees are wonderful and helpful.

Ordered a daybed with trundle. They charged my credit card right away. After 3 weeks of not hearing anything, I called to check the status of the order. First phone call (on hold for over an hour while they transferred me to multiple people) they tell me the bed was already delivered. Ummm, no, I'm pretty sure I would've noticed if that had occurred. They assure me they will get to the bottom of it and will definitely and easily resolve the problem and get in touch with me. Almost a week later I still haven't heard anything. Call them again and they tell me the same thing they told me in first call. Yeah, right. Still nothing. Called them a third time and learn the bed was "lost in transit" and they have no available stock to replace it. WTF! How do you lose a bed in transit? They dropped the ball... I don't believe they ever even shipped it. Will NOT order from them again. If I could give less review stars I would.

Didn't have a completely bad experience, but saying it could have been better. Big lots claims on their return policy that items without a receipt would be refunded and customers would be issued store credit rather then refunded cash unless a receipt was provided. When I attempted to return something in which I had no receipt, I was refused and told that I could not return it unless I had a receipt. I then called up to the store and spoke with the same manager who had turned me away confronting her about this issue, and her story then changed, to where she would return the item and issue me a store merchandise card without providing a receipt. The entire situation could have been easily avoided had this manager just followed her stores own return policies rather then trying to make her own return policies up.

Excellent items at amazing prices. Saving $ is priority at this season more that ever. Very pleased with shopping at Big lots. Very clean and organized at my location. Staff very friendly and helpful. With keeping aware of covid situation. Everyone wear mask and they have sanitary area. 100% recommended this location store. Savings is our priority for sure! And keeping healthy and safe. Sending always positive energy all around. Kisses and hugs king size muuuah

I'm on Big Lots email list which notifies me about specials. I've tried to purchase the sale item as soon as possible, but OFTEN they don't have the item.

Just this past Sunday morning I wanted to buy the floor lamp they advertised. The store just opened and ie was the first day of a two day sale. They didn't have the item. I was told it had never come in and as usual, they wouldn't issue a rain check.

I think they advertise things so you come for the unavailable advertised item and end up buying something other than the special. I now shop the item that brought me there: If its not available, I immediately leave to avoid getting cought in their bait and switch.

I purchased some items online that were "in-stock" only to have the order canceled because the items were unavailable. Okay it happens but this has happened with 2 of 2 on line orders. I used a VISA gift card for the second order that was cancelled and never received a credit back even after emailing customer service. I finally called and was given a case # and was instructed to go to the store for my refund. The manager made excuses and was pretty much trying to blame me (the customer) for the problem. The manager put me on the phone with customer service; after a 20 minute wait I left with no refund. I'm sure after complaining to a state agency I will eventually get the refund. In-the-meantime, I will NEVER shop at Big Lot again. I would rather spend a few pennies more and go to a store where they actually service their customers, don't make excuses (or blame their customers) and get the job done without putting the onus on their customer.

I purchased a Hoover Windtunnel and within the week the motor burned out. Talked to a young man in the Independence, MO Noland Rd Store and he was most helpful, polite and well informed. I returned the vacuum with no hassle and am very pleased with the way the store handled this. Each visit to the store I was surrounded by nice, well groomed, courteous employees and they did everything to make my shopping pleasant. I do not think this is the "ordinary" way people are treated in most retail stores. A big thank you to "Mike", the manager, and the employees for this excellent service. In addition the store was very clean and well organized.
Catherine J.