M W.

I am pissed. I purchased a sectional and a recliner and spent a pretty penny. I also purchased a warranty. I have a rip at the bottom of my couch. I knew something was up because I tried to register my warranty and could not on line. I called the number for the warranty and could not get a hold of anyone. Therefore, I called the store that I bought the furniture from only to be told to call customer service. When I contacted customer service I was on the phone for 1 hour. The customer service rep told me that my claim would not go through because the rip in my couch wasn't an accident. The seams are even coming apart. NEVER AGAIN will I buy furniture from Big Lots!