Prices are always low and they match the prices of amazon, sears, etc.
Nice to have a retail spot to see things in person before buying
Holy crap they're expensive and I hate how they're making their stores smaller...
Good products for the most part and they stand behind them. A good place to shop for electronics.
The representatives hang up your phone and did not tell the truth when you cancel your service.
Best Buy is a great company and great to do business with!
Use bestbuy if you want to get great electronics at great price.
When I bought a gaming desktop online, it took them forever to actually ship it to me.
I shopping there some time ago, I received a good customer service.
Folks before you purchase anything from Best -Buy think about this
They have the worst customer service
We have purchased almost every appliance and all our laptops from them
Our LG refrigerator broke down, it took them a week to fix, we have a protection agreement and extended warranty they send us to LG. Best -Buy never bothered to follow up.
Now we filed for food loss compensation and I emailed them the claim form together with allthe documents and they requested us to send the documents in PDF file which we did.
I called to follow up and was transfered 5 times by rude agents
First by an agent called Kathleen who put me hold for no reason and when I asked her why she put me on hold she rudely said ( i was pulling up your account)
Really it takes 8 minutes to pull up an account?
She rudely transfered me to thier special force team / escalation team per my request a female agent called Jose who was of no help, I asked her to assist and to not cold transfer me to the right dept but she just did that! To geek squad agent Joe who put me on hold and disconnected the call, I called and got routed to billing and PA dept abd spoke to a rude agent called Casey who spent her time telling me not to be upset for being transfered 5 times and that she will also transfere me as this is the way they assist thier customers! She was so rude I could could not belief my ears!
She transfered me to an agent called Charity who could not assit either
So that is it for me! I will never purchase anything from best- buy
Folks be aware! Before you do please think twice
We were actually going to purchase a new washer and dryer and oven again from best buy but we will purchase at Homedepot intead.
The rudest customer servcie team!
Best buy is not just good but is perfect online store :)
They are quite competitive and have a great selection and customer satisfaction.
I have always used Best Buy for shopping and always i'm satisfied
They don't always match price like they will tell you! Plus this is a higher price store!
Pretty good place to by TVs. The customer service is good, and the prices are decent.
Best Buy products are very good and services are also fine.
Ease of ordering, great deals, free store pick-up, 24-months free financing.
Good customer service, great TVs, all in all makes it worthwhile.
Down to there app they have a very well built website! Very easy to use
Overview
Best Buy has a rating of 2.2 stars from 1,799 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Best Buy most frequently mention customer service, geek squad and credit card. Best Buy ranks 809th among Electronics sites.
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- Minneapolis, MN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members