From their site, you can't records without paying for them, which I didn't see before:
"Parents can obtain a certified and complete record of communications in PDF format anytime for $3.99. They can also upgrade to a Premium account which includes unlimited access to PDF records and many other features for $4.99 per month. Parents can email electronic copies of their record directly from our site.
Parents can also order a printed, securely-bound, and personally-certified record from us for $19 plus 19 cents per page. That price includes shipping via priority mail."
Hi Laura, all of our downloaded and printed records are certified for accuracy, so that is why there is a nominal fee for these services. We will always allow communication for free, but in order to be able to offer the other features, there is an overhead cost to us. We hope that we are able to be of benefit to you.