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2 Reviews by Archie

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Best Buy

Best Buy

4/5/19

Folks before you purchase anything from Best -Buy think about this
They have the worst customer service
We have purchased almost every appliance and all our laptops from them
Our LG refrigerator broke down, it took them a week to fix, we have a protection agreement and extended warranty they send us to LG .Best -Buy never bothered to follow up.
Now we filed for food loss compensation and I emailed them the claim form together with allthe documents and they requested us to send the documents in PDF file which we did.
I called to follow up and was transfered 5 times by rude agents
first by an agent called Kathleen who put me hold for no reason and when I asked her why she put me on hold she rudely said ( i was pulling up your account)
Really it takes 8 minutes to pull up an account ??
She rudely transfered me to thier special force team / escalation team per my request a female agent called Jose who was of no help ,I asked her to assist and to not cold transfer me to the right dept but she just did that!!to geek squad agent Joe who put me on hold and disconnected the call, I called and got routed to billing and PA dept abd spoke to a rude agent called Casey who spent her time telling me not to be upset for being transfered 5 times and that she will also transfere me as this is the way they assist thier customers !! she was so rude I could could not belief my ears!!!
she transfered me to an agent called Charity who could not assit either
So that is it for me !!! I will never purchase anything from best- buy
folks be aware !!before you do please think twice
We were actually going to purchase a new washer and dryer and oven again from best buy but we will purchase at Homedepot intead .
The rudest customer servcie team!!!!!!!!!

AT&T

AT&T

10/26/18

At&T is the worst service . Please do not ever sign up with them/

We had all our 3 phones upgraged and our Bill is supposed to be 173.00 a month plus taxes
We understood that.
Folks they have made up all sorts of extra charges whcih they call taxes and did also not waive off the activation/ upgrade fee
our first bill is 454.00 this off.
I call and was on the phone for over an hour with managers and retention and they will not help

All 3 of them were rude and laugh at us
We have been with At& T over 8 years .
We have our Wireless, internet , alarm and also TV / with them .

We will cancel all our services and pay off the phones and go with another Provider by Jannuary,

The Manager literally told us to go ahead.
Yep they will NEVER HAVE US BACK

DO OR NEVER SIGN UP OR GO WITH AT&T
WE HAVE HAD HOORRIBLE SERVCIES FOR THE PAST 3 YEARS BEFORE THE UPGRADE THEY BLAMED IT ON THE DEVIE
GUESE WHAT WE ARE STILL EXPERIECING BAD SERVICE AND THEY IN JULY /AUGUST SIAD THEY WILL HAVE A SERVICE ENGENEER LOOK INTO THSI BUT THEY NEVER DID

DO NOT ABOSULYTELY SIGN UP WITH AT&T

THEY ARE VERY DISHONEST THEY DONT CARE IF YOU HAVE BEEN LOYAL FOR YEARS AND NEVER MISSED A PAYMENT

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