Best BuyReviews 1,797

Just went to Best Buy to replace the laptop power adapter I lost during a move as I needed it quickly. The guy who "helped" me was unbelievably arrogant, and on the verge of being rude. I was professionally dressed, and I am a pleasant, calm person. His arrogance almost made me leave the store.
Also, Best Buy prices are outrageous! I could have replaced the adapter on line for about $10, but Mr. Arrogant said the only one they had that would work for me was over $55.oo. Since I needed it quickly, I got it, but then when I got it home it didn't work.
I will never go here again. Horrible customer service and prices!

I ordered an oven from Best Buy last month and I will never order another appliance from them again. The day of delivery I waited at home but no one arrived or called to give me an update during the delivery window. I had to call best Buy Customer Service and wait on hold till they could contact the distributor. I was informed that they were running an hour and a half behind schedule. Two hours later while out picking up my children from school I received a call from the delivery men saying "we will be there in 15 minutes and you'd better be ready for us". Needless to say I was furious that I had waited all morning and now they had the nerve to tell me I'd better be ready. The oven was delivered and installed but a few days later when reading the user's manual I realized they did not install the anti-tip bracket on the oven which is required by Federal law for safety reasons. I contacted customer service once again and made an appointment to have the anti-tip bracket installed. Fast forward to the morning of my appointment and I receive a phone call from he technician asking what he is supposed to be doing for me. When I told him I needed the anti-tip bracket installed he told me he doesn't have them and won't be able to take care of it today. I am seriously disappointed in the Best Buy Customer Service experience.

I ordered a Lenovo laptop online at BestBuy.com where I was able to easily enter 10 gift card codes and a credit card number to complete my purchase. I expected the process to be difficult, but it turned out to be incredibly simple and fast. The website allowed me to keep adding gift cards to pay for the laptop, which I did because I they ranged in value from about $25 to $80 and the laptop cost was $550. My gift cards total was just $5 shy of the total bill, so I had to use my credit card for that small balance. That was easy.
They also offered choices of where to pick up my laptop or to have it shipped to me. I selected the pick up option nearest me and they gave me both email and phone text alerts when the laptop would be ready. I ordered the laptop late at night and picked it up the following morning while in between errands. Perfect!

The rewards program is neat (I've forgotten what it's called). I think you have a longer time to return, and various other benefits if you are a member.

Nothing wrong with best buy but I prefer Amazon.

I bought a lot of my things here, and I loved Best buy. It is my anniversary tomorrow and I order a phone for my boyfriend 2 weeks ago, just to make sure it arrives on time. The first phone which arrived was working for 1 hour and died. I returned it to store, wanted to buy the replacement they told me to order it online. Second phone arrived today seal was broken and piece of charger missing from the box. I called customer service and they were really polite, but absolutely did not care about understanding the customer. First of all there was no discount offered at all (as a part of apology by customer service) I asked to talk to the manager and he/she did not want to come to the phone. The representative kept apologizing (it was not the guys fault anyway) and he was really polite, but his hands were tied, and even when I said please tell the manager they will lose the customer and they destroyed my anniversary, there must be some kind of policy for all this mess. Nothing. Not only that you are uncool, but you are really unprofessional. Just a small comparison, Amazon was 1 day late with the delivery (not 14 days, 1 day!) and they gave me 50% discount for being a loyal customer.

I had chosen to auto-issue rewards certificates in $20 increment. Best-buy issued a certificate worth of $100 for my rewards (I was expecting 5 of $20 certificate) and now I want to buy items for smaller amounts (like $20 cable) for which I cannot use this certificate. Best buy representatives told me that there is nothing they can do to help customer. It's the worst service I have received from any retail store. I will just go and return items to best buy (so I don't have deal with this worst rewards system) and will never shop again at Best buy because at other retailers, I can use the reward points the way I want to and Best Buy simply cannot do that. Horrible service by Best Buy...

Not a question. This place ha NO customer service. I have been trying to get a dryer delivered for 4 days. The first time they went to a different town and stood outside an apartment building for 20 minutes and didn't realize there was no apartment number on the building. Customer service then states they will call back, that was a joke. Took 2 days off work to get this dryer and its 4 hours late on the second day and they said it will be here in an hour. So a dryer that costs $399 plus delivery charges costs me $800. So I have a case number now. Called for a supervisor and was refused that, supervisor is suppose to call me back. Heard that one before, especially with Best Buy.