Best BuyReviews 1,797

I bought two sonos sound systems and paid to have the Geek Squad come out and install them. They gave me a 4 hour window and never showed up. No phone call, no email, nothing. I later got an email suggesting that I reschedule on line. I rescheduled for the following Saturday between 8 AM and Noon. The following Saturday they were a no show again! 8 hours of my life wasted. I called and talked to a supervisor. They apologized and promised they would be out the following Saturday and would make me the first stop at 8 AM so I don't have to wait another 4 hours. Its now 9:15 AM and I haven't seen them. I will never use Best Buy or Geek Squad again. The worst service experience ever!

Not all my experiences with Geek Squad have been negative, I have to say I've been helped by two techs in particular who were friendly and very helpful, but I would only ever use Geek Squad as a last resort.
I recently went to them because my computer was acting up. After being unable to make any fixes during the consultation, the guy told me for $150 I can have my computer diagnosed and that would take maybe a week. I'm a college student and this was around finals so having a week without my computer was unacceptable. The tech also tried to convince me how great it would be because they would include or have something about online/phone/in-store support. That's absolutely useless for me and I told the guy as much.

My boyfriend looked at my system and almost completely fixed my issues. My complaint isn't that I would have to pay for the service, I understand what a business is, but for $198 I bought a tablet computer to use for work while keeping my slow/iffy computer for casual internet browsing and gaming rather than shell out $150 and maybe get my problem fixed. I have a feeling their fix would involve restoring my system and having my lose all my stuff unnecessarily.

Again, I don't doubt that these people can fix your systems, but I always feel like I'm getting ripped off.

Even they offer price match during the return period, they will do whatever they want not to match even a dollar for your purchase. You will not be able to find a customer service e-mail address, or talk with the manager on the phone. Well, I talk with the manager of West Hollywood, CA, and actually he was extremely rude, and unhelpful to me. So, it would be better not to talk with one of those, though. When one see bad businesses, understands why good businesses are really good.

We selected the product based on Consumer Reports information so this is not a review of the product (Maytag washer and dryer). This is a review of the Best Buy personnel that installed the washer and dryer.

The delivery installation individuals damaged the dryer the first time they delivered it. They attempted to talk me into accepting the damaged dryer but I refused. The washer installation went OK. The installer only used channel locks and a power screw driver. Using channel locks on nylon feet for the dryer rounded them and made them look like a dog had chewed on them. They hit the dryer with the truck life gate and then pushed the dryer (before the feet were installed) across the pavement to get it clear of the lift gate scratching the paint off on the bottom of the dryer and chipping in three places the paint on the bottom edge of the dryer. If I wanted damaged goods Id have purchased damaged goods and saved some money.

Second installation of the dryer the Best Buy delivery people crushed in the aluminum back of the dryer attempting to put the nylon feet on again. In an attempt to stop the installation person from using channel locks again (even after I asked him not too) I gave him my crescent wrench. He looked at it like hed never seen one and was unable to use it properly (kept slipping off because he did not adjust it correctly). So, I installed the nylon feet. They got it in the house but kinked the gas line and crushed my vent tube that the dryer attached too.

I accepted this installation because I did not want to see this individual a third time. I had to replace the vent tube that they crushed and gas line they messed up.

The product is fine the Best Buy installation individuals were terrible and Ill never by anything from Best Buy that I cannot carry out of the store myself in the future. The sad part is the price of the washer and dryer was the same at Best Buy, Sears, Home Depot and Frys.

On November 26 I went to my local best buy store to check out there selection of laptops. With the help of the store associate I found the one that suited my needs. They did not have one in stock so the associate ordered one giving me a pick up date of December first. On December first i contacted the store to see if my order had arrived, (Horrible automated customer service. I was hung up on twice after spending 30 minutes on hold) and I was informed that they had oversold this product and did not have one to give me to complete the transaction. Now if i was a car salesman and sold one car to two different people I think i would be in trouble legally and my reputation would be damaged.