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Best Buy Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.
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I've used them before and got wonderful pricing, excellent quality and on time shipping.
They are back to where they were years ago and on a path to a well deserved success!
Had just a few purchases from there, everything went just ok. Lately i`m using this one and couple other sites just to review the actual prices and characteristics of things i want to get.
I've had a range of experiences with Best Buy from poor to excellent. It all really depends on the person you are dealing with.
This store has everything in it, but doesn't always have the best deals. Could find much better value items online for same quality.
Best deals and quality products. What I like most about Best Buy is the quality of products and service they offer to their customers. Amazing offers on available products will leave your pocket with a shopping balance. Kudos Best Buy
A great place to find top products on discount, My TV is working very well. Customer service is 110% professional
For last two weeks i was trying to find a product that i never in the local market place but was not able to get it there. When i start browsing in Internet and find best buy i was there i thought i wasted a lot of time out there it was just a piece of cake i ordered it and now am able to use it. Best buy made more convenient for me to get what i wanted.
Nothing is cheap but yeah of good quality stuff, some low priced items get discounted a few times.
I really love best buy, me and my kids go there sometimes just to see the latest and greatest new items, and we sometimes end up buying something that we did not go there for,
Troubling, did not send original product.and don't giving my money back
I like being able to order something and either have it shipped or picked up.
Biggest problem is that during busy times, you can still end up standing in line. But i feel like that is a local problem since they will check people out at the pick up and don't check to see if anyone just wants to pick up.
I brought a laptop computer through Best buy marketplace. But it is defective. I took it back to bestbuy, try to get my refund. What they said market is not belong to best but. You have to contact the seller yourself.it took me 3 week still no refund. But as I look at my online payment, the money is charged buy best buy using PayPal. Why they don't serve my return.My trust to best buy all this year's, now is gone. Anyone buy online from them make sure is not from market place merchant. You got no guarantee and no support from them. Buyer beware!?
The Sales Associate Darren was very knowledgeable not to mention very patient & coueteous.My son and I were very indecisive about which products to purchase but Darren stepped up to the plate and assisted us so diligently which made our final sales transactions definitive & favorable. So thanks Darren for being a " SUPERP" worker... it's workers like yourself that make the company that you're working for outstanding! My
Son and I left as two highly SATISFIED customers.
Ordered Pot set and received full order in less than 5 days. Amazing value for what I received
GREAT. Best price. Got help on phone, got exactly what I wanted and ordered. Was delivered when they said, well packed.
Sometimes you walk in and get swarmed with help. Other times they just ignore you. They need a better balance.
I have yet to experience anything negative from shopping here in all the years they have been around.
Another company that is reliably good, regardless if purchases are on line or in the store.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members