Best Buy

DO NOT BUY A WARRANTY. They will tell you it's a replacement warranty, but it is not. They take your product away for weeks and no loaner. So disappointed they lied just to sell me a warranty. I most likely would have purchased it, but at least I would have been prepared if they had told the truth. They will say anything to sell the warranty. I have always loved Best Buy and have purchased thousands in warranties over the years, The one time I go to use the warranty and find out that I will have to be without my product for many weeks. I was told if anything happened to bring my product in and I would get store credit or it would be replaced. It is NOT the truth.

Loyal for years, until now. Multiple issues, just now finally posting. Took off work w diff days because of "I promise " deliveries. Both no shows. "Gave" us a $100 gift card, then tried to CHARGED OUR ACCT FOR THE GIFT CARD!
One of the numerous issues, fridge delivered was totally dented and beat up. Tried to blame us, even with photos and video of the fridge coming out dented.
Save your money. You worked hard for it. Best Buy doesn't deserve your money. Go ANYWHERE ELSE. Literally ANYWHERE.

When I needed a new cellphone, I looked at the offerings at Best Buy. I am forced to use Verizon for my rural location. BestBuy had a lower price than the Verizon store and a better warrantee than Verizon!

Do Not purchase an appliance at any Best Buy. I purchased a high end LG Washer/Dryer. They use a middleman called Cory Holdings/Vanliner Insurance who does the Installation. Long story short the Installers forgot to Secure the hose going to the Washer and 5 months later the hose decides to pop out and three hardwood rooms in my home were flooded and Cory the middleman doesn't want to take Responsibility for it... Despite that Geek Squad documented that they forgot to secure the hose! Now After many calls and emails to Best Buy, and Cory middleman I am left to either taking it out of my Homeowners or getting an Attorney. Gee I just had a roof leak in my new home and a roof leak in my old home so I don't want to use my homeowners so my rates hike up. I will never purchase One more thing from Best Buy. You stink.

Bought a computer I was suppose to come with all accessories but nothing came. Went to return but said it was from marketplace. Right or wrong? You be the judge

Received damaged phone that arrived late and I wasn't able to give the hone to my dad for Father's day. After waiting for the late arrival and waiting on the phone for 2 hours on father's day morning I was told it would arrive late. Once it arrived discovered it was damaged. I tried returning it in store and was accused of damaging it. They said I should have checked it in the parking lot eventhough it was a present... Was forced to buy geeksquad protection plan for $50 on top of the $275 i had already payed. They couldn't help me, so I had to wait 2 weeks for an appointment in person to be charged an additional $52 more and wait for the new phone. Not tl mention I have to ship back. Spent 1 hour waiting with Custer service again to be told I waited too long. Worst experience shopping for a phone.

Ordered a tv online and had it delivered in just 5 days. Excellent customer service. We love our new set and could not be happier. Price was the best we could find anywhere. Thank you

I chose a laptop on their site and chose to pick it up in the store. There was no store within 100 miles that had it. Then I checked to see just how much shipping wolud cost. That option was not available (turns out it was going to be discontinued - so no new orders). The salesperson pointed me out a comparable laptop but it was not stocked in the store but could be ordered to the store 10 days later. Uugghh! My current one is broken and I really need my laptop! I ordered. I got a Aug 23rd delivery date. I was praying each morning I would have an email that it came in early. I did get an email today. The delivery will be delayed... until September 13th! Are you kidding?

My printer wouldn't print, so the first agent did a remote session, and after tons of clicks, removed my printer from listed devices on my computer and then abruptly ended the session, so the second agent argued with me regarding what my printer was (though she couldn't see it) and finally put in back on the list of devices on my computer, but then put me on hold for a long time and then ended the remote session...leaving the printer without a driver to make it work.
If I was computer savy, I wouldn't have to pay for the Geek Squad!
Do I get refunded for my lost/wasted time? NO!
Summary: waste of time and money!

I bought an ipad to surprise for my daughter but she preferred one with more storage. So, after two days i called BestBuy if I can return it at a different location because it was convenient for me, on the phone BestBuy was really nice about it, but when I went to the Schaumburg Bestbuy to return they weren't nice at all. She told me she preferred that I return it where I bought it from, but she returned for me anyway, then another lady came over with an attitude and this let me know that Bestbuy is not the place to buy... We went straight to Apple to get another one...

J B Berryhill
Geek Squad Manager
Store 1079
Unfortunately I had to deal with this guy and I have a truck I spent over $1,500 to get an alarm to my trailer and Best buy used interior wiring so it rusted within 6 months. Unfortunately John claimed to be a manager was rude on the phone couldn't answer my questions and never was willing to help me! When I tried getting him to get a manager he would not do it because he was incompetent and this is the kind of people that they hire as managers! Unfortunately for this store I used to spend over $5,000 a year buying game boxes and televisions and computers for four kids! Now I will have nothing to do with you ever again because during covet 19 your customer service fell apart and you're in store insulation is incapable of doing the work that they need to to back your warranty now I'm stuck with a truck that has $1,000 alarm that doesn't work because of this faulty Best buy company and John's lack of leadership and customer service!

(2nd Written Review). On December 31,2020, Just Wanted To Thank Mr. Frank Cohen For His Professional And Courtesy Services Rendered At The BestBuy Plantation Store #551, When I Was In The Process Of Purchasing A New Whirlpool Washer. He Informed Me Of All Important Info. Dealing With This Purchase. Thank You, Again Mr. Cohen.