I bought an ipad to surprise for my daughter but she preferred one with more storage. So, after two days i called BestBuy if I can return it at a different location because it was convenient for me, on the phone BestBuy was really nice about it, but when I went to the Schaumburg Bestbuy to return they weren't nice at all. She told me she preferred that I return it where I bought it from, but she returned for me anyway, then another lady came over with an attitude and this let me know that Bestbuy is not the place to buy... We went straight to Apple to get another one...