My pants did not fit. I want to return the bigger size and get a smaller one. It appears that my only option is to return the bigger one, but to get the smaller one i need to pay more (no longer on sale) and pay $10 shipping (order does not meet min. Requirement for free shipping). The pants are part of a matching set therefore I am kind of stuck with the increase
Dear customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns and exchanges process.
Regarding exchanges process, you don't need to place a new order, you just need to pay exchange shipping fee to our paypal account and then we will send the replacement item, and you can keep the original item.
However, after verification, you have placed a new order, so you need to pay the cost of the new order (including the product price and shipping cost). We also sent you an email today about your question. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We will strive to improve the quality of our services and for better policy.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE