Found the computer I wanted to buy for my wife. It was an "In store Only" deal at Best Buy. I go right away and it is not in stock... either a ploy to get more folk in the store or bad inventory management, or a bad decision to look at Best Buy at all...
They aren't bad, just make sure you know what you want to buy before you go there, since their stuff is mostly inept unfortunately. They have a good selection of electronics though and they seem to care about their customers.
I love my best buy rewards program. I save huge with this. I love my selection and I love the support I get from each and every staff member. The store is always stocked well. But... because I do not have an hour to wait for cell service as the lines are always was to long I have had to take my business else wear for that only.
So, samsung frontier watch. Known as galaxy gear s3. They overpriced the product. You paying that much money for smartwatch, so you are expecting excellent quality. Anyway, besides the price, watch is really usefull and has some really good features inside, my favourite is pulse tracking.
On 8/9/2017, I purchased a clock radio that was to be a gift. The gift was presented to the recipient on his birthday, 8/24/2017. The "Birthday Boy" received a very similar gift and I agreed to return the one I gave him. The box was never opened. I took it back to Best Buy and they pulled the "15 day return POLICY" and refused to give back my purchase price; instead "agreeing" to give me a store credit. In invoking a POLICY that was not complied with by 4 days, they managed to loose a good customer who has spent more than a few dollar with the company over the years. Unrealistic & inflexible company policies do not invite return customers in this Amazon retail world.
No Price Match unless your closest best buy store is within 25 miles of the competitor. I thought price match is over online and that was it. Waste of time in best buy i might as well buy in office depot with lower price and 20% off.
I have been trying to get in touch with best buy for months. None of the stores here in Ontario take calls and has long messages when you call. Customer service is 1 hour wait time and useless. They tell me I need to go in store myself to see if I can exchange an item over 30 days as they aren't sure if due to covid they will allow me. Took 2 phone calls, 4 hours of time, and still no answer. They expect me to drag a child into the store to ask a basic question which none of the customer service team can answer. Do not shop here. Not worth the time and poor service.
Purchased a bosch dishwasher including installation. No one showed up on the installation date or at the time. I called up after that and was told a manager would call back within 30 minutes. No one called back. Never again
Unless is an open box you can only get it for a low price... and or you have to wait for a holliday to get best deal there return policy is a joke if you return 4-5 items in a year you get banned with not returning anything for 90 days
My dvd would not work. I had to talk to 3 people before a refund was issued and the problem was resolved. Poor customer service. For sure. I dont know if i will shop here again. Used to be the customer was always right what happened to this idea.it took forever to get assistance at this store no one seemed to know anything. Unknowledgeable. The employes borderline. Incompetent. Just saying.
Worst customer service...
We were suppose to have our new refrigerator today, the truck came but the driver thought our driveway was not safe enough because it was wet because of the rain (we're in Seattle area so yeah...!) and they just left without any word.
The the customer service called few minutes after that and said that we had to wait for a DRY DAY! I mean, what? And because I was frustrated about this "solution" she hanged-up on me!
And now, I have to wait 24h to contact them again to have my money back because the status is still "in delivery"...
FYI: we already had 3 deliveries with Best Buy for washing machine, dryer, dishwasher and big Freezer. And one of them was in February with snow... So yeah, Best Buy lost a customer today.
Ordered installation, LG TV and wall mount. The wall mount was to delivered two days after the order a week before installation. Wall mount never showed up. It's December 7th. It still hasn't shipped. I canceled everything else on the day of installation. The installers showed up for hours early then scheduled. Try to call them. No response. Called customer support. They said they would be there at 4:00 at their scheduled time. 4:30 no show. I look online in my order has been rescheduled because there's no TV available. I was not contacted. I contact support again. They said they had rescheduled cuz there's no TV I said. How's that possible? They had a TV for me earlier in the day. She calls them and said it's broken. The next TV's not available. Probably for a month. Worst company ever. Still haven't received my wall mount and now credit card wants to charge me. Please go to Amazon
Best Buy sold and installed a wrong type of a gas range in my house, which caused gas poisoning and a fire hazard. I am trying to resolve the issue and Best Buy simply ignores it. One of the store supervisors Ricki Koeberle promised to help and now ignoring my messages. It is simply appalling! Best Buy is not standing behind it's products or services. I would never buy from them again!
I purchased a luggage set from them it shows a 70% discount from $990. So the final price is 297$. But about one month later the exactly same luggage set was change to original price $890 and discount 70% so another discount price is 267$.
Do not like the way they play with the price.
I am not going to buy anything again from Best Buy. Very very poor order and delivery status! I received a message 16 hours ago that my order was ready for pick up in one hour! I went to pick it up 6 hours later and was informed it was not at the store yet! Six hours later it is not there yet... I called and was told on a recorded message it was on its way- 2 hours ago. Very very dissatisfied with Best Buy...
Il always like to go at Best Buy, St-Catherine W where I find Mr Malik who is gentle and professional supported by a good teem of young technicians. I always buy my products there and refer my friends. I am also member of Geek Squad. Thank you for your good job!
The prices may seem the lowest, but sometimes they aren't. Even if you have to spend more, Walmart is a much better deal. Delivery quality is not consistent. Coupons may or may not be honored. Most of the people who work there are not that intelligent. The only thing I will buy there is a USB flash drive that costs less than ten dollars.
I buy refurbish items and had quite a few headaches I checked them I said they sell electronics. So, got to the site purchased a blu ray for a fraction of the price sitll with me after few years. The tv stills going on too. So the refurbished items for sale in their site are reliable.
Do not spend your money at Best Buy. They sell you broken items blame you for them being broken and refuse to give you a refund or exchange the item for new. They do not care about their customers they just want your money
I use to just use this site to pay on the credit card but now I use the site for looking up virtually anything I can to do price comparisons without having to waste all the extra gas going across town then the extra hassle of having to go store to store and try and locate each thing I am looking for. (just to find out they are "out of stock")
Overview
The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Minneapolis, MN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members