Best Buy

If i could leave zero stars I would. I purchased an e gift card through this awful company and their third party company and not only did they take the money out of my account for "authorization purposes" but they then sent me an email saying they couldnt process my payment yet they took the money from our account. We then called their customer support in which they transferred us to multiple departments, about ten different departments, none of which knew what they were doing or talking about. Only to be told that the funds would be placed back into my account pending my banks authorization. We were wanting to buy an i pad for our kid with that today and now we arent going to be able to thanks to good old best buy and their third party cash star. Stay away from this establishment. They do not know how to treat their customers and they are borderline theives.

I bought a Iphone 7 plus. The salesperson told me there was a $500 rebate on the upgrade from my (less than two weeks old) Iphone 6 plus. So I upgraded.
The rebate was $248 and nobody will take my calls. I went on their website and Facebook and saw other similar complaints. I posted a review and complaint that no-one answers the phone and the website has no alternative but to call the store.- My reply was a link to the website. Never again will I buy anything from Best Buy. They turned me from a huge fan to a avid critic in one transaction.

I called the 800 line to schedule an appointment to have a printer repaired. I talked to a lady with a foreign accent. She asked for the model number, all of the information about the printer. I described the problem she said no problem, they technicians could take care of it. It is a HP lazer 4500 series printer - a big printer! This portion of the process to 40 minutes because I had to repeat myself several times. I got to the store, hauled the printer in, and the first thing the guy asked was, "why did you bring in a printer, we don't service printers". I rehearsed the phone call and all he could say was someone really screwed up. No apology, no assistance on where I could take the printer, not assistance to carry the printer back out. A total waste of two hours of my time. I which I could bill them for my wasted time. Never going back there for service again.

I should have learned when they wouldn't return a printer that stopped working after only a year not to buy anything from them. I bought my son wireless headphones there less than six months ago and the one headphone cracked for no reason but since I didn't have a protection plan it wasn't covered. Anywhere else would have returned it at under a year old. When I questioned why they don't stand behind the products they sell. Their response is they do if you buy a protection plan. Why should something break with less than six months use. With that philosophy I will never purchase a product from them again.

My wife came in to best buy and wanted to purchase 2 pairs of samsung earbuds from then but she specifically asked the sales employee if she could exchange them if they're defective. Employee said yes without any issues even though the sale was through samsung but had to be picked up at that best buy location. She asked before the purchase and when she picked both pairs up, one of them were defective so she went back to best buy to exchange them for another pair and manager said that we would have to go through samsung. Manager said that we will train their employees better on the policies and simply apologized. This is the last time we will be shopping there. The worse experience to date.

Tried to buy some items on the Best Buy website, I put them into my cart, went back to shop for one more item and the prices in the cart changed to original prices. They gave no notification, no deadline of time for the sale, nothing. I called customer service and they said there is nothing they can do about the price change, and wouldn't honor the price. I won't be purchasing anything else from Best Buy, they have become Worst Buy, they probably should change their Logo.

What I like about this online shop is the level of honestly. So far I have not been able to identify any fake or counterfeit products being sold in here They have only the good kind of products because I have bought form them several times and everything that I have got has always ebne the right one and working fine.

I have never had any issues shopping with Best Buy but part of that is because I don't shop much there anymore. I am not a fan of their policies, especially return policy. We purchased a camera the day before our honeymoon only to find out after we left it wasn't working. By the time we got back from our honeymoon the 10/15 day return period was up and we were told nothing they could do and to contact the mfg. I had to spend my own money to send it back to mfg only to learn that the camera had been damaged and possibly dropped. This was supposed to be a brand new camera. My husband did mention that the box appeared to look like it had been re-taped shut. The mfg did fix it for us and I had to pay again to have it returned to me. I still purchase things from best Buy sometimes but a little more leery on the more expensive items. Usually Walmart or Amazon have the same thing cheaper and their protections plans are much cheaper as well.

Went to the Cedar Park store to buy a new Ipad. We asked about a data transfer and the clerk wanted to know if we had a subscription and we only have the basic rewards plan. The clerk tried to sell us a $179.00 plan which included data transfer other wise it would cost $100.00. I said and we left.

Not only did they lose a $500.00 sale, I will not buy from them again.

If I could rate this as 0 stars, I would. WORST customer service EVER. All we needed was a print out of a receipt, as we bought the laptop on line, big mistake.
Samsung kindly offered us a 1 time fix, even though the wty had expired, but do you think Best Buy would help us out and just print and email us the receipt?
NO, I called many times, each time I either got cut off or left on hold! SUPER frustrating. Finally gave up, absolutely do NOT shop on their on line site, or in the store anymore. My $$ will be spent anywhere else!

Messed up both items in my order. One item was the incorrect item and the other was out of stock so needed to be refunded. When you have an issue you have to deal with the company selling on the Best buy website rather than best buy giving you the refund right away and than dealing with it on their end. Most online retailers would do the refund and than deal with the third party sellers on their end. Second time I've had issues. The other time the website glitches and duplicated my order for a printer I told them immediately (within 30min) and they said it was too late and had already shipped so I'd have to bring it in to a store for return.As someone who works in a warehouse I can tell you the chance of them having processed it that fast is extremely unlikely and even if they had they could have grabbed it of the skid of shipments waiting to be picked up by the courier.

Bought a TV a week ago. It was supposed to be delivered today between 9-12. Got a robo call at 10:30 saying it would be here between 12-4. It never arrived. I called the store in Prescott, AZ. Nobody answers the phone there and never have. Checked online. No info. About the order or its whereabouts. Finally got on a chat with a rep from the company as there's no customer service at the store. On chat, I decided they had wasted my day and to cancel the item. I wasn't about to wait again. The representative apologized for the delay and admitted the TV wasn't in stock and had been back ordered. Nobody bothered to inform me of this and I waited all day for this delivery that would never arrive. This is just another example of a company not caring about it's customers. They deserve to have their doors closed. One star is too many.